BPI Mobile App Reviews: Login Issues, Transfer Problems, and Missing Features
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BPI Mobile App Review Analysis: Insights & Solutions

BPI Mobile App Reviews: Login Issues, Transfer Problems, and Missing Features

The online reviews for BPI's mobile app highlight various issues such as login problems, difficulties in transferring money, missing features like GCash, and overall inconvenience in using the app. Users express frustration with recurring errors, security concerns, and the lack of essential functions like online FX and biller addition. Despite some positive feedback on functionality when the app works, the majority of reviews indicate significant room for improvement in terms of reliability, user experience, and added features.

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  • Financial Technology Analysts

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Custom Date - Oct 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not good, better previous apps. All my other account, biller link was disappeared.

    Sentiment
    • Negative
    Content
    • App Functionality
    Mar 05, 2024

  • Can't log in ! "Try again later. We are unable to process your request at this time."

    Sentiment
    • Negative
    Content
    • Login Issues
    Mar 05, 2024

  • I'm changing my rating from 1 star to 4 stars. The app's working just fine now.

    Sentiment
    • Positive
    Content
    • App Functionality
    Mar 05, 2024

  • Hardly to send money to other banks. Just failed with unknown reason.

    Sentiment
    • Negative
    Content
    • Transfer Difficulties
    Mar 05, 2024

  • It's convenient in monitoring the account but lately it has been a problem in opening.

    Sentiment
    • Positive
    Content
    • App Navigation
    Mar 05, 2024

  • araw araw nalang di ma access, unprofessional pa mga support.

    Sentiment
    • Negative
    Content
    • Service Quality
    Mar 05, 2024
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Sentiment Analysis (of 30 reviews)
-77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for BPI based on online reviews collected from Google Play. The analysis helps Mobile Application Developers, Product Managers, Customer Service Executives, Digital Marketing Professionals, Financial Technology Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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