Outstanding Service and Cleanliness at Holiday Inn Express Dubai Airport
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Outstanding Service and Cleanliness at Holiday Inn Express Dubai Airport

Oppo Dubai Int'L Airport Terminal 3 - Umm Ramool - Dubai - United Arab Emirates

Holiday Inn Express Dubai Airport, an IHG Hotel, receives high praise for its exceptional staff members, particularly Surya and Rishabh from housekeeping. Guests appreciate the helpfulness, kindness, and professionalism displayed by employees like Ibrahim and Ana. The hotel's customer service, early check-in accommodations, and cleanliness stand out in the reviews from satisfied visitors. Rishabh's housekeeping services are repeatedly commended for being thorough and excellent. Overall, the hotel is recommended for its proximity to the airport and the outstanding service provided by the staff.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Surya from housekeeping was really kind and helpful

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Rishabh is good job

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy

  • Housekeeping services provided by Rishabh are awesome spic and span. He is very nice person and very hardworking

    Sentiment
    • Positive
    Content
    • Housekeeping Service Quality

  • Rishabh is awesome, very courteous, very professional.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Right place to stay if you want to be close to the Airport! I’d like to acknowledge Ana who was kind enough to accommodate us on checking in. Also to Ibrahim from the restaurant who were there to help and assist us. The customer service is excellent!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Ibrahim staff from Holiday Inn Express Dubai Airport was very helpful and assisted us with our needs and was he was very approachable and helpful.It was also a pleasant surprise when Ms. Ann from the Reception Desk allowed us to do an early check in , even offered us a quiet room which is a BONUS since we were exhausted from our trip.. Excellent customer service from all the Restaurant Staff, including the Janitors were very respectful and kind mannered…Malou LlobreraChicago, USA

    Sentiment
    • Positive
    Content
    • Early Check-in Experience
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn Express Dubai Airport, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Marketing Professionals, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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