Pocket Door Superstore Customer Experience Highlights
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Pocket Door Superstore Customer Experience Highlights

Pocket Door Superstore receives high praise for its customer service, fast shipping, and quality products. Customers appreciate the helpful assistance provided by the customer service team in choosing the right pocket door frames. The fast delivery, ease of assembly, and competitive pricing also stand out as positive points. Overall, customers have had great experiences with Pocket Door Superstore, with some mentioning quick issue resolutions and smooth replacement processes for damaged goods.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The company delivered as promised

    The company delivered as promised. The cost was very competitive. The product was all in good shape and accounted for. It went together very quickly. No issues overall. Great experience!

    Sentiment
    • Positive
    Content
    • Overall Experience
    Mar 10, 2024
  • Super impressed with the level of…

    Super impressed with the level of service and product quality , highly recommend

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 23, 2024
  • Customer service was outstanding!

    Customer service was outstanding!! I had to change my frame order size two days after placing the order; and, it couldn't have been easier. They stopped/cancelled the UPS order and resent/resubmitted the new size. All the time being very understanding. Would highly recommend this vendor to anyone...can't wait to install this pocket frame.

    Sentiment
    • Positive
    Content
    • Replacement Process
    Jan 10, 2024
  • Excellent purchase & delivery experience.

    Very helpful purchase assistance from Ryan in California & Victoria in Florida. Eclisse Classic Double Pocket Door Frame Kit with all available options arrived in 5 days as promised; boxes arrived before Christmas in good shape but are not yet opened. I'm waiting until after the holiday to tear out walls & assemble the unit. So far - great.

    Sentiment
    • Positive
    Content
    • Overall Experience
    Dec 27, 2023
  • I got exactly what I ordered on time

    I got exactly what I ordered on time. Great response from Rylan to my email questions. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 21, 2023
  • Order process was simple and straight…

    Order process was simple and straight forward.Delivery was right on time.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Dec 05, 2023
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Pocket Door Superstore  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Trainers, Marketing Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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