Negative Reviews of MAV Direct App: Unreliable and Inefficient
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Negative Reviews of MAV Direct App: Unreliable and Inefficient

The reviews of the MAV Direct app are overwhelmingly negative, with users complaining about issues such as unsuccessful payments, delayed ticket delivery, and lack of functionality. Many users have also experienced problems with purchasing tickets and receiving refunds. The app is described as unreliable and unstable, causing inconvenience to commuters. Users suggest improvements such as push notifications for train delays and cancellations. Overall, the app is deemed unusable and not recommended for use.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mai napon 3× próbáltam jegyet.váltani,levononta a jegy árát,de a jegy letöltésem nem jött létre. Nem az első eset,mikor kapjuk vissza ezeket a pénzeket,? Már nem az első eset.

    Sentiment
    • Negative
    Content
    • Ticket Purchase Issues
    Dec 08, 2023

  • Kétszer fizettem ki a jegyem de nincs sehol Lehet az is késik mint a vonat...

    Sentiment
    • Negative
    Content
    • Ticket Purchase Issues
    Dec 08, 2023

  • Levonta a jegy árát, de jegyet nem adott. Kénytelen voltam jegypénztárban megvenni, hogy utazni tudjak. Természetesen a Mávdirekt nem elérhető. Kíváncsi vagyok, mikor kapom vissza a pénzem.

    Sentiment
    • Negative
    Content
    • Ticket Purchase Issues
    Dec 08, 2023

  • Kétszer vonta le a jegy árát a számlámról, egyszer sem jelent meg az appban. Remélem még büntetést is kapok érte!

    Sentiment
    • Negative
    Content
    • Payment Problems
    Dec 08, 2023

  • Az elindított fizetést nem lehet leállítani. A sikertelen fizetésnél újra és újra próbálkozik, de ez nem jelent érvényes menetjegyet amire az alkalmazs figyelmeztet is. Majd a vonaton megvásárlom a menetjegyem és fél óra múlva az alkalmazás is levonja a díjat.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Dec 08, 2023

  • Igazán értesíthetnék weben is az utasokat, hogy törlik a járatokat! Főleg, ha 6kor történik baleset a vonat vezetővel és a járat f12kor indul.

    Sentiment
    • Negative
    Content
    • Delay Notifications
    Dec 07, 2023
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Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MÁV – Alkalmazások a Google Playen based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Customer Experience Managers, Product Managers, Digital Marketers, Transportation Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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