BestBuy's Online Platform Receives Mixed Feedback from Customers
Explore BestBuy Customer Feedback Insights
Customers have shared mixed feedback for BestBuy's online platform. While some praise its convenience and easy-to-use features, others have expressed frustration with issues like difficulty checking out, missing rewards, and app glitches. Many users appreciate the retailer's great prices, promotions, and helpfulness, while some suggest improvements such as a dark mode option, better search filters, and no-expiry rewards certificates.
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I’ve order a $5 dollar Nintendo Eshop gift card, after waiting for an entire hour or more, I still haven’t gotten the email with the card’s code, that makes me very frustrated
Sentiment
Negative
Content
Online Ordering Experience
May 24, 2023
Purchase
Wonderful and easy process. Will recommend to all my family and friends.
Sentiment
Positive
Content
Customer Service
May 24, 2023
Checkout
It is incredibly difficult to check out online. Couldn’t hardly figure out how.
Sentiment
Negative
Content
App Usability
May 22, 2023
SEARCH FILTERS SHOULD BE BETTER
Make a filter where I can search gaming desktops by their cooling system. Like I can filter the results by if desktops have either air cooling or liquid cooling systems
Sentiment
Negative
Content
Product Quality
May 19, 2023
$5 reward can’t use!!!
I received a $5 rewards coupon from Best Buy and when I went to use it they told its not on my account. Customer service no help. I won’t be shopping there again.
Sentiment
Negative
Content
Customer Service
May 19, 2023
Bad support and service
Price check is just a scam and the manual support has no control over automated one.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Best Buy based on online reviews collected from App Store. The analysis helps Retail Management Professionals, Customer Experience Analysts, Digital Marketing Specialists, E-commerce Managers, UI/UX Designers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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