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BestBuy's Online Platform Receives Mixed Feedback from Customers

BestBuy's Online Platform Receives Mixed Feedback from Customers

30 reviews between May 16, 2023 and May 24, 2023.

Customers have shared mixed feedback for BestBuy's online platform. While some praise its convenience and easy-to-use features, others have expressed frustration with issues like difficulty checking out, missing rewards, and app glitches. Many users appreciate the retailer's great prices, promotions, and helpfulness, while some suggest improvements such as a dark mode option, better search filters, and no-expiry rewards certificates.

‎Best Buy
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  • Short quick review

    I’ve order a $5 dollar Nintendo Eshop gift card, after waiting for an entire hour or more, I still haven’t gotten the email with the card’s code, that makes me very frustrated

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Purchase

    Wonderful and easy process. Will recommend to all my family and friends.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Ok

    Ok 👌

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Best Ever Buy

    Best Buy is great. It gives you a update on items that you my like. It checks on you from time to time. To make sure you getting the best deals. It easy and not confusing to place a order.
    Thanks Best Buy I have been waiting on that
    39 inch TV for 5 months and it finally went down to where I can afford it.
    OMG, It feels so good 😊.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Great ordering on the Best Buy app

    To order search for item and see description then only a couple clicks away from finalizing your order. I buy all of my steelbook movies at Best Buy. At times they may have the 3D version too. Stay home and find it at your door step on a short time.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
    • no longer works

      home store is way off and tries to charge me again for total tech even though i’m already a member. i was able to schedule before without it trying to charge me again for a membership i have. roll back the website and app a week when it worked

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Checkout

      It is incredibly difficult to check out online. Couldn’t hardly figure out how.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • The Best Store

      The best prices and promotions.

      Sentiment
      • Positive
      Content
      • Pricing
      May 22, 2023
    • Best Buy!!!!

      Love this app!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Barcode scanner does not work

      I try to scan the barcode and it works sometimes. It is hard to find the price.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • Excellent app

      It’s helpful for shopping, especially if you’re a Geek Squad fan.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Frustrating

      It would be nice to keep me signed into my open box wars so worried them instead of grabbing milk too. Look them up every time too many bugs in the system. I wish you take care of them. Thank you.

      Sentiment
      • None
      Content
      • Others
      May 21, 2023
    • Can’t write reviews?

      I am not able to write reviews for a lot of my purchases, and I find that quite annoying. I think in the past, I haven’t been able to update reviews either. That is suspicious.

      Sentiment
      • Negative
      Content
      • Others
      May 21, 2023
    • Where is dark mode?

      After all this time, why is there still no dark mode option available?? For all the time I spend on the app, it would make the experience better.

      Sentiment
      • None
      Content
      • Features and Usability
      May 21, 2023
    • “BEST”

      The name says it all!!Convenient,informative,to make you feel good and secure about your purchases.

      Sentiment
      • Positive
      Content
      • Others
      May 20, 2023
    • Love

      Very easy to use!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Online shopping

      I find everything I need easy to use and always find good deals.

      Sentiment
      • Positive
      Content
      • Pricing
      May 20, 2023
    • Thanks for making gift giving easy

      Sending a gift can be troublesome, but Beat Buy made it so easy. Buy from home and pick up in another town. Thanks.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Garbage App

      This app never works when I use it. Security codes never send for 2-factor authentication, automatically signs me out when I’m trying to sign in to pay my bills, and overall just not a user friendly app. I’ll stick with your desktop version, thanks.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 19, 2023
    • SEARCH FILTERS SHOULD BE BETTER

      Make a filter where I can search gaming desktops by their cooling system. Like I can filter the results by if desktops have either
      air cooling or liquid cooling systems

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 19, 2023
    • $5 reward can’t use!!!

      I received a $5 rewards coupon from Best Buy and when I went to use it they told its not on my account. Customer service no help. I won’t be shopping there again.

      Sentiment
      • Negative
      Content
      • Pricing
      May 19, 2023
    • Rewards Certificates

      I really wish these rewards certificates would not expire. When my kids lived at home, we lived at Best Buy!! My certificates were used, everytime. Now, it’s just my husband and I, don’t shop as much, in general, of course.
      We just ordered another printer, at Best Buy, I had a $90 certificate, I thought? That has apparently expired?? $90 is a lot to lose. We bought appliances to earn that. I use my Best Buy Visa to earn rewards. I will consider using another Visa I have that offers cash back, right away. No complaints about product or delivery service, just rewards certificates. Thank you.

      Sentiment
      • Positive
      Content
      • Pricing
      May 19, 2023
    • Cart issues!!!

      For some reason I can’t add anything to my cart…NOTHING!!!

      Sentiment
      • None
      Content
      • Technical Issues
      May 19, 2023
    • 4.9 stars because…

      Not iPhone user friendly when paying the credit card tab to save the login info, never does. Other then that, the app works flawlessly, maybe a quick face scan would make it impeccable.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Constantly “crowded.”

      The Best Buy app used to work perfectly for me. However, I am constantly receiving “Sorry, it is crowded here. Check back in a few minutes.” I can understand if it was a time for a highly popular item being released, but this happens multiple times a day, any time.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 18, 2023
    • Bad support and service

      Price check is just a scam and the manual support has no control over automated one.

      Sentiment
      • Negative
      Content
      • Pricing
      May 16, 2023
    • Terrible app, terrible company

      The app is a “web based” app, and has been horrible to use since it’s existence.

      In addition, Best Buy is a terrible company that restructures ALL THE TIME and fire manages/associates at the drop of a hat.

      Sentiment
      • Negative
      Content
      • Others
      May 16, 2023
    • Availability and Fast shipping.

      I work from home.WithTwo babies under three,
      I need the best in noise canceling.
      I’ve purchased a pair of Sony headphones On Amazon for over $400 a year ago.
      The frame crumbled, only to learn Sony uses recycled plastic from car parts. (Made in China)
      Out of warranty and a heavy heart I needed a set of can’s and I needed them now.
      Over to Amazon I go, only to learn that delivery would take two week’s, can you spell STRESS.
      I search Best Buy and lo and behold I get my apple headphones delivered the next day for the same price as Amazon.
      Ok,so I may be out over $1000 bucks in one years time but being able to hear my customer, Priceless.

      Sentiment
      • Positive
      Content
      • Others
      May 16, 2023
    • Easy to navigate

      Love using the BB app. It’s super easy to navigate. The “in store” only option makes everything much better. No complains here.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 16, 2023
    • convenient

      quality product

      Sentiment
      • Positive
      Content
      • Others
      May 16, 2023

Sentiment Analysis

  • Positive(16)
    53%
  • Negative(11)
    37%
  • None(3)
    10%
16 Net Promoter
Score

Popular Topics

  • Features and Usability(12)
    40%
  • Others(7)
    23%
  • Technical Issues(6)
    20%
  • Pricing(5)
    17%

Languages

  • English(30)
    100%

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