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BestBuy's Online Platform Receives Mixed Feedback from Customers

BestBuy's Online Platform Receives Mixed Feedback from Customers

30 reviews between May 16, 2023 and May 24, 2023.

Customers have shared mixed feedback for BestBuy's online platform. While some praise its convenience and easy-to-use features, others have expressed frustration with issues like difficulty checking out, missing rewards, and app glitches. Many users appreciate the retailer's great prices, promotions, and helpfulness, while some suggest improvements such as a dark mode option, better search filters, and no-expiry rewards certificates.

‎Best Buy
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30 reviews between May 16, 2023 and May 24, 2023.

May 16, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Short quick review

    I’ve order a $5 dollar Nintendo Eshop gift card, after waiting for an entire hour or more, I still haven’t gotten the email with the card’s code, that makes me very frustrated

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Purchase

    Wonderful and easy process. Will recommend to all my family and friends.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Checkout

    It is incredibly difficult to check out online. Couldn’t hardly figure out how.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Barcode scanner does not work

    I try to scan the barcode and it works sometimes. It is hard to find the price.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Frustrating

    It would be nice to keep me signed into my open box wars so worried them instead of grabbing milk too. Look them up every time too many bugs in the system. I wish you take care of them. Thank you.

    Sentiment
    • None
    Content
    • Others
    May 21, 2023
  • “BEST”

    The name says it all!!Convenient,informative,to make you feel good and secure about your purchases.

    Sentiment
    • Positive
    Content
    • Others
    May 20, 2023
  • Thanks for making gift giving easy

    Sending a gift can be troublesome, but Beat Buy made it so easy. Buy from home and pick up in another town. Thanks.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
  • SEARCH FILTERS SHOULD BE BETTER

    Make a filter where I can search gaming desktops by their cooling system. Like I can filter the results by if desktops have either
    air cooling or liquid cooling systems

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 19, 2023
  • 4.9 stars because…

    Not iPhone user friendly when paying the credit card tab to save the login info, never does. Other then that, the app works flawlessly, maybe a quick face scan would make it impeccable.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 18, 2023
  • Availability and Fast shipping.

    I work from home.WithTwo babies under three,
    I need the best in noise canceling.
    I’ve purchased a pair of Sony headphones On Amazon for over $400 a year ago.
    The frame crumbled, only to learn Sony uses recycled plastic from car parts. (Made in China)
    Out of warranty and a heavy heart I needed a set of can’s and I needed them now.
    Over to Amazon I go, only to learn that delivery would take two week’s, can you spell STRESS.
    I search Best Buy and lo and behold I get my apple headphones delivered the next day for the same price as Amazon.
    Ok,so I may be out over $1000 bucks in one years time but being able to hear my customer, Priceless.

    Sentiment
    • Positive
    Content
    • Others
    May 16, 2023
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Sentiment Analysis

16 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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