Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Mixed Reviews for Bath and Body Works App

Mixed Reviews for Bath and Body Works App

30 reviews between May 20, 2023 and May 24, 2023.

Customers have mixed feelings about the Bath and Body Works app, with some praising its fragrance selection and quality products, while others complain about frequent technical glitches, difficulty in using rewards, and limitations on pick-up orders. Many users report problems with logging in, navigating, and placing orders. Some customers appreciate the ease of use and clear product descriptions offered by the app, while others are frustrated by its inability to support certain payment options. Overall, the app needs improvement in terms of functionality, user-friendliness, and customer support.

‎My Bath & Body Works
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

30 reviews between May 20, 2023 and May 24, 2023.

May 20, 2023 - May 24, 2023

Featured Content

  • Excelente aplicación.

    Muy buenos productos y fragancias duraderas, aparte la excelente variedad.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Smell good!

    Loving it good smell lotion body wash candles too!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Candles

    Candles, candles and more candles. I love the candles!!!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Appt support

    I don’t really see a contact developer like other apps have, I can go to a chat, or I can go through droves of pages, to where I get to an address and a phone number, but never an actual contact. On the list option where you click the heart to see the list, I have never been able to see the list since I’ve had the app, which has been quite a while, I’ve had the app since before, the rewards program was released in every state. You can click the heart, to see the list, nothing happens, except the same comment again I can’t see the list not on my phone on the actual computer a.k.a. laptop. Is there any fix for this?, I do have the latest version.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Horrible App

    It never seems to work. There are multiple times I don’t complete a sale because it’s just too difficult. Most of the time it doesn’t allow my “set to store,” set. That’s the most frustrating, so I’m not able to pick up in store. Just now I’m trying to purchase again and it’s just spinning. I don’t have time for this many issues multiple times. Hoping you fix your app and make it more user friendly, so I can spend some money. I’m 40 and don’t have problems on my phone with any other app. Please work on. Thank you.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Kimberly Williams

    Wow!! Just WOW!! I spend $100’s + EVERY time I get the free coupons!! I wish that VALUED CUSTOMERS would get MUCH BETTER RATES on candles. It used to be myself and daughters past time to buy all candle fragrance’s, unfortunately it’s bitter sweet because my daughter took her life 10/22. I light a 3 wick by her urn every night never letting her light burn out , so it can be quite expensive. Yet you were her FAVORITE STORE for candles so Thank You for Corean’s light to KEEP BURNING!

    Sentiment
    • Positive
    Content
    • Pricing
    May 22, 2023
  • Payment issues

    Over all the app is very useful. However, my card is now being charged twice. I have attempted to use the "pay in 4" option with PayPal on this app before and ever time I try my card is charged but the order is not placed. This should not be an option on the app if the app can not support it. I now have to go through PayPal to appeal the charge to get my money back and be sure they cancel the pay in 4 so I am not charged in the future. (Yet again... It is highly inconvenient.) please fix this glitch or remove this from the options of payment.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Smells

    I love all the smells, and laundry day is one of many of my favorites

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Horrible

    I had to try to buy items for at least 4 times.
    It was very frustrating

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Continued Successful Shopping

    Again, I was able to grab what I needed and wanted. The fragrance choice is excellent.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • See All Reviews

Sentiment Analysis

-7 Net Promoter
Score

Popular Topics

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.