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Mixed Reviews for Bath and Body Works App

Mixed Reviews for Bath and Body Works App

30 reviews between May 20, 2023 and May 24, 2023.

Customers have mixed feelings about the Bath and Body Works app, with some praising its fragrance selection and quality products, while others complain about frequent technical glitches, difficulty in using rewards, and limitations on pick-up orders. Many users report problems with logging in, navigating, and placing orders. Some customers appreciate the ease of use and clear product descriptions offered by the app, while others are frustrated by its inability to support certain payment options. Overall, the app needs improvement in terms of functionality, user-friendliness, and customer support.

‎My Bath & Body Works
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30 reviews between May 20, 2023 and May 24, 2023.

May 20, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Excelente aplicación.

    Muy buenos productos y fragancias duraderas, aparte la excelente variedad.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Smell good!

    Loving it good smell lotion body wash candles too!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Candles

    Candles, candles and more candles. I love the candles!!!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Appt support

    I donā€™t really see a contact developer like other apps have, I can go to a chat, or I can go through droves of pages, to where I get to an address and a phone number, but never an actual contact. On the list option where you click the heart to see the list, I have never been able to see the list since Iā€™ve had the app, which has been quite a while, Iā€™ve had the app since before, the rewards program was released in every state. You can click the heart, to see the list, nothing happens, except the same comment again I canā€™t see the list not on my phone on the actual computer a.k.a. laptop. Is there any fix for this?, I do have the latest version.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Horrible App

    It never seems to work. There are multiple times I donā€™t complete a sale because itā€™s just too difficult. Most of the time it doesnā€™t allow my ā€œset to store,ā€ set. Thatā€™s the most frustrating, so Iā€™m not able to pick up in store. Just now Iā€™m trying to purchase again and itā€™s just spinning. I donā€™t have time for this many issues multiple times. Hoping you fix your app and make it more user friendly, so I can spend some money. Iā€™m 40 and donā€™t have problems on my phone with any other app. Please work on. Thank you.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Kimberly Williams

    Wow!! Just WOW!! I spend $100ā€™s + EVERY time I get the free coupons!! I wish that VALUED CUSTOMERS would get MUCH BETTER RATES on candles. It used to be myself and daughters past time to buy all candle fragranceā€™s, unfortunately itā€™s bitter sweet because my daughter took her life 10/22. I light a 3 wick by her urn every night never letting her light burn out , so it can be quite expensive. Yet you were her FAVORITE STORE for candles so Thank You for Coreanā€™s light to KEEP BURNING!

    Sentiment
    • Positive
    Content
    • Pricing
    May 22, 2023
  • Payment issues

    Over all the app is very useful. However, my card is now being charged twice. I have attempted to use the "pay in 4" option with PayPal on this app before and ever time I try my card is charged but the order is not placed. This should not be an option on the app if the app can not support it. I now have to go through PayPal to appeal the charge to get my money back and be sure they cancel the pay in 4 so I am not charged in the future. (Yet again... It is highly inconvenient.) please fix this glitch or remove this from the options of payment.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Smells

    I love all the smells, and laundry day is one of many of my favorites

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Horrible

    I had to try to buy items for at least 4 times.
    It was very frustrating

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Continued Successful Shopping

    Again, I was able to grab what I needed and wanted. The fragrance choice is excellent.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
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Sentiment Analysis

-7 Net Promoter
Score

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