Mixed Reviews for Bark Fifth Avenue: Unique Products vs. Communication Challenges
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Bark Fifth Avenue Feedback Report: Uncover Insights

Mixed Reviews for Bark Fifth Avenue: Unique Products vs. Communication Challenges

Bark Fifth Avenue receives mixed reviews, with customers praising the unique products, fast shipping, and attentive customer service, while others express frustration over delayed orders, lack of communication, and receiving incorrect items. Positive feedback highlights the fashionable merchandise and top-notch quality, with some customers appreciating the prompt responses from the owner. On the flip side, negative reviews mention long wait times, unresponsiveness to inquiries, and issues with receiving refunds. Overall, the store's reputation seems to be polarized, with a strong emphasis on the quality of products and the need for improvement in communication and order fulfillment.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing products

    Amazing products , SO cute and stylish. They are like Rodeo Drive for dogs . Incredible customer service !!!!

    Sentiment
    • Positive
    Content
    • Product Selection
    May 27, 2021
  • Disappointed!!

    Wow! If only I had read the comments before ordering from Bark Fifth Avenue. I ordered hoping to receive items before a move and have reached out by email, text and phone with absolutely NO return communication as to when order would ship. So disappointing!!!!! I am now working with PayPal to get my money back. DON’T ORDER from this company!!!!!!!

    Sentiment
    • Negative
    Content
    • Order Fulfillment
    May 15, 2021
  • DECEIVING

    DECEIVING! LIES! FRAUDULENT!DO NOT BUY FROM THIS ONLINE STORE!!My 16 year old made a purchase for over $200 with his very 1st internship paycheck as a Christmas gift for me & our new puppy, 3 weeks prior to Christmas. 30 days later and deceiving, apologetic calls & emails, the package arrived 32 days later. After the wait, it was the wrong item! Numerous calls, emails, even texts to the owner for a 3 weeks period, went non-responded. I opened a dispute for my son with the bank. It took this owner till February to once again get back to me, only because  the bank took back the money for investigation. She had the nerve to call ME a fraud and a bully(I have proof). She then provides me a store credit (according to her) she couldn't accept the return after 30 days (yet it was them who delayed and it was THEM who sent me the wrong  item!!!!). Since the store credit, we agreed I would use it towards another item and we would wait until I dropped the dispute (Her words). Long & Behold March 22nd, the bank released the hold & money posted back to her account because I decided to close the case based on our agreement of a store credit (because I am a woman of my word). We are now end of April & I have yet to see the item I ordered with the credit, which I paid even more money for because she inflates the price to more than double what the manufacture sells for!!! (Stupid me) She played me. Telling me her relatives were really sick and had me feeling bad for her. I even offered my help as I am a Healthcare worker. SHE IS A FRAUD!!AT THIS POINT, SHE CAN VERY WELL KEEP THE MONEY!!! SHE MIGHT JUST NEED IT MORE THAN ME. IF I WENT THIS FAR WAS ONLY TO PROTECT MY SON. BUT THIS HERE HAS BEEN A LESSON! DO YOUR RESEARCH, IS ONLY A NAME! WHATS BEHIND IT IS A SCAM. After all this waiting, I've come across reviews very much like mine. Take note ..FYI: Lots of the products on this website can be found on different sites for less than half the price!!! I wound up buying the very same pet stroller, same brand,  from a very popular pet retail store for less than half the price & received it in under 7 days, plus free shipping!! Please don't be fooled...The rich only get richer with the hard earned money of the less fortunate!

    Sentiment
    • Negative
    Content
    • Order Fulfillment
    Apr 22, 2021
  • No reply to email asking for shipping…

    No reply to email asking for shipping update, even though auto-reply states a 24hr response time. 2 Products received also did not exactly match picture on website.

    Sentiment
    • Negative
    Content
    • Communication
    Mar 31, 2021
  • Scammers

    Scammers! They took my money and never shipped my items! I ordered from them months ago and I have contacted them multiple times on all different platforms and they flat out ignore me every time. Beware and don’t purchase from here!

    Sentiment
    • Negative
    Content
    • Order Fulfillment
    Nov 04, 2020
  • Best customer service experience!

    Love how this store keep customers on the loop by constantly communicating directly and through media networks. I feel like I am important because answers to my inquiries always quick and informative.

    Sentiment
    • Positive
    Content
    • Communication
    Apr 27, 2020
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Sentiment Analysis (of 30 reviews)
36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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