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  • Who is this report for?
    • Brand Managers
    • Quality Assurance Specialists
    • Customer Service Managers
    • Product Development Professionals
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Barilla Faces Backlash Over Quality and Service Issues

Barilla Customer Feedback Analysis Report Now Available

The online reviews for Barilla highlight a significant decline in product quality and customer service, with a rating of 1.5 on Trustpilot. Customers report serious issues such as finding insects in pasta, unresponsive customer service, and dissatisfaction with new recipes that compromise flavor. Many have experienced complaints regarding packaging that leads to spoilage and contamination. Despite initial loyalty, consumers express frustration with Barilla's failure to address these recurring issues, leading to a loss of trust and intention to discontinue purchases. Overall, the feedback indicates a strong need for Barilla to improve product quality and customer communication to regain customer confidence.

Source: Trustpilot Reviews of El servicio de Barilla ha sido valorado

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Customer Feedback Analysis of El servicio de Barilla ha sido valorado

Insightful analysis on Barilla's customer feedback from Trustpilot. Discover issues on quality, service, and more.

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Custom Date - Dec 13, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Pasta Barilla

    Pasta Barilla, pacco da 1kg non c'è il tempo di cottura. Fate ridere

    Sentiment
    • Negative
    Content
    • Cooking Instructions
    Jun 26, 2025
  • Ho trovato degli insetti nella scatola…

    Ho trovato degli insetti nella scatola dei fusilli. Il servizio clienti non risponde.

    Sentiment
    • Negative
    Content
    • Insect Infestation
    Jun 12, 2025
  • Nudeln nach 15 Minuten immer noch nicht…

    Nudeln nach 15 Minuten immer noch nicht geniessbar

    Sentiment
    • Negative
    Content
    • Quality Decline
    Feb 11, 2025
  • Non compratela

    Pasta di gran lunga inferiore alle altre marche.Non tiene la cottura.

    Sentiment
    • Negative
    Content
    • Quality Decline
    Dec 27, 2024
  • Appena aperto pacco da 1 kg di rigatoni…

    Appena aperto pacco da 1 kg di rigatoni e cottura al dente la pasta sa di polvere !

    Sentiment
    • Negative
    Content
    • Quality Decline
    Jul 21, 2024
  • Sempre più scarsa quando la apri puzza…

    Sempre più scarsa quando la apri puzza ma molto specialmente quella in busta zozzeria

    Sentiment
    • Negative
    Content
    • Quality Decline
    Jun 26, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-85 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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