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Review of Autel Home Smart Electric Vehicle Charger with App Connectivity

Review of Autel Home Smart Electric Vehicle Charger with App Connectivity

30 reviews between Mar 30, 2023 and May 31, 2023.

The Autel Home Smart Electric Vehicle (EV) Charger is a Level 2 charger that connects to an app, has a 50Amp charging capacity, and is Energy Star and CSA certified. It has smart features and charges effectively, making it a great option for those with electric vehicles. Reviews note some issues with Bluetooth connection and packaging damage, but overall recommend it for being simple to use, user-friendly, and a good price compared to other products.

Autel MaxiCharger Home Smart Electric Vehicle (EV) Charger, 40 Amp Level 2 Wi-Fi and Bluetooth
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30 reviews between Mar 30, 2023 and May 31, 2023.

Mar 30, 2023 - May 31, 2023
  • Works great!

    To be fair, I don't use most of the features, but it works well. (fast as described) and great value for the cost.

    Sentiment
    • Positive
    Content
    • Charging Speed
    May 31, 2023
  • SIMPLE SET-UP.

    Very nice unit, had to replace my older 10 yr. old charger and this charger is so mucher nicer.
    all new technology. 😎

    Sentiment
    • Positive
    Content
    • Build Quality
    May 28, 2023
  • Hasta el dia de hoy todo muy bien

    Para cargar el carro

    Sentiment
    • Positive
    Content
    • Compatibility
    May 24, 2023
  • Software needs updating.

    Worked great except for one critical feature (to me), the ability to set a schedule when the charger would charge. Nice ability to keep track of how much money you are spending using the charge (provided you plug in the correct rates and when they are in effect). Fairly easy to install, nice mounting bracket. Tech support told me that were working on a firmware update that would fix the scheduling issue, but I didn't want to take a chance, so I returned it before my return window expired.

    Sentiment
    • None
    Content
    • Customer Support
    May 24, 2023
  • Works just as described.

    This model was al most half the price as other brands. It was easy to install, I did have to hire a professional electrician to put in the 240v 50amp line. I like the app, it tells you alot of information. You can add your electricity cost and it will calculcate the cost of the charge. It charges very fast. My neighbor asked to use it to charge his Tesla, and it charge it up very quickly.

    Sentiment
    • Positive
    Content
    • Price
    May 22, 2023
    • Works like a dream!

      I love it. It works as advertised!

      Sentiment
      • Positive
      Content
      • Build Quality
      May 09, 2023
    • Works perfectly!

      Easily installed. App connected and off and running…. On electric!

      Sentiment
      • Positive
      Content
      • Ease of Use
      May 09, 2023
    • High quality, feature-rich EV charger

      We got this charger to replace a temporary, no-frills model we had been using. I wanted something with a little more control and features like online monitoring.
      The charger comes very well packed and the instructions are among the clearest and best I have seen. I was a little disappointed when I plugged it in for the first time. I was expecting some sort of display on the big shiny surface, but it turns out to be just a shiny black plate of plastic, with some green LEDs. The other mild disappointment was the very short cable they gave the NEMA plug. Because it is so short, you are very limited in where you can place the charger relative to your 240V outlet. You can essentially only put it immediately left or right of it, if you don't have space there, you will need to relocate the outlet. The charging cable itself is nice and long and we can reach both our cars without a problem from the wall mount inside the garage.Setup and connection to the wifi was super easy and the connection seems very stable. The smartphone app is also very intuitive and easy to set up and use. I particularly like how you can check your charging history and, if you program in your local electricity rates, you can even get a detailed cost analysis. You can even register your charger for public charging and make some money if you don't mind strangers pulling into your driveway.
      All in all, a very well-made charger with lots of functions. Well worth the money

      Sentiment
      • Positive
      Content
      • Compatibility
      May 06, 2023
    • Advanced quality charger

      The installation is easy and the directions are very helpful. The cord is long and gives you 25 feet. The smart features WiFi and the app is very good. I would recommend this charger for the quality and the reliability

      Sentiment
      • Positive
      Content
      • App Features
      May 01, 2023
    • Very powerful and (dare I saw?) beautifully made EV charging station.

      I know nothing...well, NEXT to nothing about EV's. I know they are the wave of the future and agree with that, but in the meantime I am just beginning to climb the learning curve. One this that is a concern to me about EVs here in rural Maine, is the availability of charging stations (getting better), but I am a distance from any village or town so a home charging station is mandatory. I wanted to review this Autel Maxicharger especially because of its power and rate of charge.

      This level 2 EV charger is up to 9 tmes faster than Level 1 and at 38 miles per hour of charge certainly more than adequate for the average home garage or mine, when my EV finally arrives.

      Connectivity by Wi-Fi, Bluetooth and Ethernet enable immediate OTA firmware updates and management via app if needed. Optional RFID card can prevent unauthorized use if you had to mount this outside but for me, inside the garage is the only option.

      Long, 25-foot cable and three year warranty are excellent features and reports are that 24/7 customer service from Autel is first class.

      This is a very high quality, professional grade, but rather pricey charger but the features and power (speed) of charging make it well worth the price.

      Sentiment
      • Positive
      Content
      • Charging Speed
      Apr 30, 2023
    • Great product.

      Great Level 2 home charger. Great features. Some issues that need to be improved are Bluetooth connection will come and go. The packaging was slightly damaged in one corner, with two minor scratches on the unit. Nothing you can’t live with.

      Sentiment
      • Positive
      Content
      • Build Quality
      Apr 29, 2023
    • Excellent Charger at a Very Good Price -

      I am very pleased with this charger. I ordered as soon as my electric car came in and had it installed by a licensed electrician. Easy to use, easy to read, no problems at all., The app is great to use and user friendly. Highly recommended and a good price compared to other products

      Sentiment
      • Positive
      Content
      • Ease of Use
      Apr 27, 2023
    • Solid charger which is easy to configure with the app

      I chose the Autel charger because it was 50 amps level 2 charge and it connects to an app. The cost of electricity here varies during the day and the least expensive hours also change with the season, so being able to set the changing times and to watch the energy consumption was important to me.

      I ran 6/3 romex wire for a dedicated circuit to the carport, but an electrician made the connections at the electrical panel and the charger per my local requirements. The length of wire I used was only 12 ft, but the 6/3 wire cost almost more than the charger, so keep that in mind for whatever charger you choose. Here, a 40 amp charger can use 8/3 wire which is slightly cheaper, or you can set this charger at 40 amp or lower as needed.

      The charger is solid, the app works well and the car charges fine. I am pleased with the charger.

      Sentiment
      • Positive
      Content
      • Installation
      Apr 27, 2023
    • Awesome charger.

      Has an app and works well.

      Sentiment
      • Positive
      Content
      • App Features
      Apr 24, 2023
    • Works well

      Arrived nicely packaged. This is a very well made charger. It charges you vehicle fairly quickly and has many smart features. I had an electrician install it in my garage in under 3 hours. Very easy to use and well worth every dollar!

      Sentiment
      • Positive
      Content
      • Charging Speed
      Apr 23, 2023
    • Better smart EVSE charger and App than JuiceBox

      This simple EVS it works like it should. And the app makes more intuitive sense, and does not glitch half the time like the JuiceBox one I just returned. I feel debating between the two, just buy this one.

      The one quirky thing is that the plug is upside down compared to the way outlets are usually installed, so the electrician had to come back out. However, he did not charge me since apparently, it’s very random which EVSE car chargers plugs are right side up and upside down. Lol.

      Sentiment
      • Positive
      Content
      • Compatibility
      Apr 20, 2023
    • Home charging is a must.

      If you plan to own or already own an EV, home charging is essential. Relying on public charging is impractical and a hassle. Also worth noting that level 3 fast charging is bad for your battery in the long run.
      I took my chances with the 40 Amp version of this charger and so far it's been great! I have my car set to charge to 90% and it charges from 10% to 90% in 7 hours. It made owning an EV stress Free and a blast! I would recommend this charger to anyone looking to install a home charger. The build feels quality feels premium. It's easy to install and the app and connected features are great!

      Sentiment
      • Positive
      Content
      • Charging Speed
      Apr 17, 2023
    • The BEST on the market!!

      So, everybody in my family went an bought an EV over the pandemic (everyone but me🫣😅) Anywho, my mother, my daughter, my father, my brother have ALL been screaming and complaining about something or another when it comes to charging their vehicles (some connections are too slow, not every charger works with every vehicle, etc.) Idk WHAT any if them are talking about because im still buying gas *and waiting for them to go through all the kinks and bumps in the road until EV transport is totally PERFECTED😃) Anywho, THIS particular charger "may" be one of the things that makes that totally possible because EVERYONE can use it!😍 My mom says that this charger is the best one that she's used so far (and the rest of my family with their "melting pot of EV's" seem to agree) Based off of their experience, I would say that if it's in your budget then THIS is the charger to have!! She complained about the portable one all the time being hard to latch but not now. Haven't heard not one peep from her😌 I'd highly recommend this product☺️👍🏾

      Sentiment
      • Positive
      Content
      • Compatibility
      Apr 15, 2023
    • Very Nice Unit

      Seems very Solid, charges effectively!

      Sentiment
      • Positive
      Content
      • Build Quality
      Apr 14, 2023
    • Exactly as advertised

      My review is based on my specific experience. I already had a wall charger wired and installed. I was having trouble with it so I replaced it with this. I had the previous unit professionally installed so installing this did not require any professional assistance.
      Install took about 20 minutes for me. The instructions are clear and concise. The charger is smart and performs as expected. I am a simple user. I charge my vehicle every 3 days and let it charge till cutoff. The charger switches off automatically once at desired percentage.
      The only thing I am not sure of at this point is longevity. I live in Arizona and my garage gets up to 130F in the summer. I will report here if I have any issues.

      Sentiment
      • Positive
      Content
      • Installation
      Apr 12, 2023
    • Great charger.

      I had an electrician come and hook this up in my garage and it didn’t take him that long setup didn’t seem too shabby. The aesthetics of this charger are super sleek and nice. The share features of this charger are cool I would highly recommend it

      Sentiment
      • Positive
      Content
      • Build Quality
      Apr 12, 2023
    • Autel Home charger

      Excellent choice easy to connect to Wi-Fi and Bluetooth. Easy to operate via app. Great choice!

      Sentiment
      • Positive
      Content
      • App Features
      Apr 12, 2023
    • Great but pricey

      The Autel Home Smart Electric Vehicle (EV) Charger is a top-of-the-line Level 2 EV charger that is both Wi-Fi and Bluetooth enabled. It boasts a 50Amp charging capacity and is Energy Star and CSA certified. The 25-foot cable allows for easy and convenient charging.

      Overall, the Autel Home Smart EV Charger is a great option for those looking for a high-quality and efficient charging solution for their electric vehicle. The Wi-Fi and Bluetooth capabilities allow for easy monitoring and control of the charger, making it a convenient and user-friendly option.

      However, the price point of $600 may be a bit steep for some, especially considering there are other Level 2 chargers on the market that are more affordable. While the Autel Home charger is certainly a great product, it may not be the most cost-effective option for everyone, although if you do have extra money and want a great charging setup, you won't be disappointed with this

      Sentiment
      • Positive
      Content
      • Build Quality
      Apr 11, 2023
    • Very happy with Autel's customer service

      After my initial disappointment with the stiff and plasticky cable my EVSE came with, I reached out to Autel's customer support and was really impressed with their responsiveness. Not only did they acknowledge the issue but promptly sent me a replacement unit with a really nice rubber insulated cable that handles very well also in colder temperatures. The unit itself is built rock solid like a tank and I'm starting to like the way it looks too. With the cloud connectivity, RFID and easy to use app I think this would make an excellent EVSE for business owners, who want to provide charging to their customers.

      Sentiment
      • Positive
      Content
      • Customer Support
      Apr 08, 2023
    • Works flawlessly on a dedicated circuit with a 50 amp GFCI circuit breaker (that's required by code)

      Confession…This was not the charger I went with initially. I initially bought the number one seller on Amazon even though it was more expensive. Long story short, I had issues with nuisance tripping with that charger to the point I could no longer deal with it. I ended up returning it for a full refund. My review is posted on that charger if you want details.

      I ended up purchasing this charger because it has the features I like. I like that you could wrap the charging cord around the unit and the built-in holster. It has a 25-foot cable. It has the ability to change the amperage output up to a max of 40 amps. It connects via bluetooth and/or wifi for easy setup. I also needed a charger that could plug into a 14-50 outlet. I wanted an outlet as opposed to hardwiring. This way, we could have more flexibility utilizing the outlet along with being able to easily change out chargers if need be. Plus, we already had the outlet installed by a certified electrician. We went with a 14-50 outlet on a 50 amp dedicated circuit with a 50 amp GFCI circuit breaker. This outlet was installed to code with permit. As an extra added bonus, this charger was $300 less than the first charger I initially purchased.

      Conclusion… This level 2 charger has worked flawlessly with zero nuisance tripping. So, if you are installing a level 2 charger on a dedicated circuit with a 50 amp GFCI circuit breaker because your electrical code requires you to do so, I highly recommend purchasing this Autel MaxiCharger.

      Sentiment
      • Positive
      Content
      • Compatibility
      Apr 05, 2023
    • They have to be kidding!

      Not really sure what the person who wrote this manual was smoking - but to install this unit with the 220V cable from the rear is nearly impossible, without removing the entire face plate. (Working with 6 Gauge Cable in small spaces is not fun in the best of cases.) The Small removable panel might - I stress might - be an option for installing the 220V cable from the bottom - but if you are going to install from the rear port - get ready to unscrew everything and unplug the face plate.

      I had no problems getting this unit to connect to my WiFi and it works well - so far.

      Sentiment
      • Positive
      Content
      • Installation
      Apr 04, 2023
    • Best charger I've ever used

       This thing charges fast! It's so easy to use. I can charge my Tesla and Rivian SUV ( for the Tesla you need to purchase a separate adapter as this has a J1772 on it. It charges so fast! Way quicker than my Tesla Charger as this thing is wired up for 50 amps. My electrician had no problem wiring it up. In total it took him about 4 hours to run the wire and install a sub panel. I can't say enough about how good the quality is on this charger. It is made very well. It feels and looks great. The LED screen on it is bright and easy to read. The heavy duty 25 foot long cord can reach both of my vehicles. I'm super happy about this as I only need one charger to charge both without the need to shuffle cars around in the garage. This charger can add about 35 miles per hour to either of my cars. Lastly, the way in mounts to the attachment bracket is great as it can't be stolen. It comes with special screws that require a special tool (that's included) to remove the attachment screw that secures it, thus preventing theft. I LOVE IT!!! I think its great value for the money and I recommend it.

      Sentiment
      • Positive
      Content
      • Charging Speed
      Apr 02, 2023
    • Charging speed has increased from 7.1 to 8.4kwh

      Simple install for an electrician. It is inside of my garage, so the weatherproof qualities are unknown. I have only charger once from 3/4 to full, so I might get more speed when the battery is near empty. I still need to hook up to the network, but my car gives me all of the info I need when charging, so it is a little redundant.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Apr 02, 2023
    • Every feature you could possibly want from a smart charger!

       I'm going to give you my verdict first and let you read on if you want more information. This is an extremely well built charger by a brand that is well known in the automotive community. With this charger you get the ability to control and monitor charging from a mobile app, scheduled charging, charger sharing (this is neat,) usage monitoring and more. My previous charger took up to 30 seconds before the charge was initiated, this one takes five seconds or less. If you want or need a smart charger with all these features, I can highly recommend this one.

      Here's a lot more info if you would like additional details:

      First off, just for education sake, this is not an EV charger. It is EVSE, Electric Vehicle Supply Equipment. Your car contains the actual AC/DC converter and charger. EVSE's only supply the AC to the car, your car IS the charger. I'm going to continue to call this a charger as that's what most people will know it as, but now you know if you didn't already.

      Second, Autel is not a fly by night outfit, but a company that has made automotive diagnostic equipment for about two decades. In fact, I have an older model OBD2 code tool made by Autel that I have used for years. This gives me comfort that if I do have problems within the three year warranty period, I'll be able to get assistance. So many of the chargers you find for sale are by unknown brands. Will they still be around to support their warranties if you have any problems? I have confidence that Autel will be.

      I am testing the 50 amp model, but I installed a NEMA 14-50 plug on the charger and am using it on a 50A breaker. I have restricted the charger to 40A. I got this one instead of the 40A model with the 14-50 pre-installed in case I ever want the extra 10A, I can have an electrician hardwire the charger. To be clear, if you want to charge at 50A, the charger must be hard wired. I tested this with both our EV's; a 2020 Tesla Model Y (utilizing a j1772 to Tesla adapter,) and a 2022 Kia EV6.

      This charger should work with all Plug in Hybrid (PHEV) and full battery (BEV) vehicles that utilize a j1772 charging port or Tesla charging port. For Tesla vehicles, you must utilize a j1772 to Tesla adapter. The adapter is not included with this charger, but they are inexpensive. To the best of my knowledge, this will NOT work with vehicles utilizing a CHAdeMO port. CHAdeMO is used in very few vehicles in the USA, but some Nissan Leaf's use it.

      This charger is built extremely well. I had to take it partially apart to install the NEMA 14-50 plug and can tell you that I was happy with what I saw. It is built to withstand weather and last for years. The cord is thick and heavy, but it needs to be to support 50A charging. The cord is not very pliable because of its thickness, and it wanted to retain the coil it was packaged in. This improved with some warmer days. The charging handle itself is a little more compact than many chargers and is well made. Now, based on the images, it looks like this charger has an information screen at the top. It does not, only some flashing status lights. The company has a higher-end commercial charger that uses the same chassis that does have a screen, but it is considerably more expensive. The pictures look like there is a green light around the charging handle storage. In actuality, this is not a light, but a green anodized aluminum ring; more durable, but not as cool. The top of the chassis has an upward facing lip where you can loop the cable over for storage. I mounted this fairly high on the wall so that I can have long loops of cord hanging down and this works well.

      As I mentioned at the beginning, this charger initiates a charge much faster than my previous charger. I don't know why that is, but it's a good thing. My old charger would sometimes hiccup when charging at 40A. This was incredibly annoying as my EV6 announces in a voice outside the vehicle when charging starts and is interrupted. There were nights were charging was interrupted over a dozen times. From inside the house, I could hear "charging interrupted" and "charging started" being announced by my car over and over again. No such issues with this charger. We usually use a 32A Tesla mobile connector to charge our Model Y. We used this charger with an adapter and had no issues at all with the Tesla.

      This charger has the broadest feature set of any charger I know of. Like most chargers, you can schedule your charge in case you have a lower rate at night or if you want to avoid taxing the grid during peak hours. Most EVs have this feature built in as well. This charger allows you to only initiate a charge through either the app, an RFID card or NFC on a mobile device. This is neat because if your charger is mounted outside, no one can use your charger without permission. The app monitors your charge and you're able to tell it your electricity rate and it lets you know what your energy costs are. There's even a way to allow sharing of your charger, I'm assuming via PlugShare or similar app. I'll not be using it, but hey, it's there too.

      Does anyone need all these features? Probably not, but they are certainly nice to have. Charger prices have come down significantly since I bought my first one, and this charger is not cheap. But it does have all the nice features and it's built well by a company with years of experience in the automotive industry.

      Sentiment
      • Positive
      Content
      • App Features
      Apr 01, 2023
    • Great EV charger.

      Easy to set up and also it does not get much your wall space.

      Sentiment
      • Positive
      Content
      • Installation
      Mar 30, 2023

Sentiment Analysis

  • Positive(29)
    97%
  • Negative(0)
    0%
  • None(1)
    3%
97 Net Promoter
Score

Popular Topics

  • Build Quality(6)
    20%
  • Charging Speed(5)
    17%
  • Compatibility(5)
    17%
  • App Features(4)
    13%
  • Installation(4)
    13%
  • Ease of Use(3)
    10%
  • Customer Support(2)
    7%
  • Price(1)
    3%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

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