Assura Customer Reviews: Slow Response Times and Convenient App
Assura Feedback Analysis: Insights & Solutions
Customers express frustration with slow response times, difficulties in contacting the company, and delayed reimbursements. Some praise the app for its convenience and quick payment of bills. Others complain about technical issues with the app and lack of clarity in communication. Overall, the reviews highlight a mix of positive and negative experiences with Assura's services.
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Man kann nicht die zahlungschein hochladen. Es darf nur Quittung fotografiert werden und hochladen.
Sentiment
Negative
Content
Document Upload Issue
Aug 08, 2023
Good, but
I actually like the app. But it needs an update regarding iPhone’s 14 Pro/Pro Max cameras. When scanning it gets blurred on small letters and there is no lens update to zoom.
Sentiment
None
Content
Technical Issues
Aug 03, 2023
Vous vous moquer de vos assurés
Continuel retard dans le règlement des remboursements. Irrespect des prestataires de soins en raison de ces retards. Contacts téléphoniques impossibles, aucune réponse, même après plus de 30 min. d’attente. En un mot Mauvaise organisation de cette assurance. M. Tardy 329451
Sentiment
Negative
Content
Late Reimbursement
Aug 03, 2023
Fini la paperasserie 😃
Voilà une application indispensable qui rend les choses tellement plus simple ! Merci
Sentiment
Positive
Content
User-Friendly App
Jul 30, 2023
La pire assurance!
Impossible de les contacter, ils font exprès de filtrer les appels comme stratégie pour que les personnes avec charges médicales changent d’assurance.
Sentiment
Negative
Content
Difficult Contacting
Jul 27, 2023
assura
Die beste Versicherung und App. Wünsche mir nichts anderes. Einfach super und easy
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Assura based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Healthcare Consultants, Insurance Industry Analysts, Digital Transformation Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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