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Assura Customer Reviews: Slow Response Times and Convenient App

Assura Customer Reviews: Slow Response Times and Convenient App

30 reviews between Jul 11, 2023 and Aug 09, 2023.

Customers express frustration with slow response times, difficulties in contacting the company, and delayed reimbursements. Some praise the app for its convenience and quick payment of bills. Others complain about technical issues with the app and lack of clarity in communication. Overall, the reviews highlight a mix of positive and negative experiences with Assura's services.

‎Assura
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30 reviews between Jul 11, 2023 and Aug 09, 2023.

Jul 11, 2023 - Aug 09, 2023
  • PC Internet Zugang in Kundenbereich funktioniert seit 2 Monaten nicht

    Es kommt eine Fehlermeldung, wenn ich „Kundenbereich“ im PC antippe: „ZeitĂŒberschreitung“. Habe 3mal angerufen bei Assura und 2 Mails - auch der IT - versandt. Ohne Antwort Ihrerseits.
    Alles andere klappt ordentlich.
    Mit freundlichen GrĂŒĂŸen

    Sentiment
    • Negative
    Content
    • Technical Issues
    Aug 09, 2023
  • Rechnungen einreichen

    Weil es so einfach ist.

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Aug 08, 2023
  • Asura App

    Man kann nicht die zahlungschein hochladen.
    Es darf nur Quittung fotografiert werden und hochladen.

    Sentiment
    • Negative
    Content
    • Document Upload Issue
    Aug 08, 2023
  • Sehr praktisch

    Die app ist sehr praktisch und benutzerfreundlich. Nice to have wĂ€ren noch die detaillerten Konditionen fĂŒr die Zusatzversicherung im Zugriff zu haben.

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Aug 05, 2023
  • Scan

    It is difficult to scan the document.

    Sentiment
    • None
    Content
    • Document Upload Issue
    Aug 03, 2023
    • Good, but

      I actually like the app. But it needs an update regarding iPhone’s 14 Pro/Pro Max cameras. When scanning it gets blurred on small letters and there is no lens update to zoom.

      Sentiment
      • None
      Content
      • Technical Issues
      Aug 03, 2023
    • Vous vous moquer de vos assurés

      Continuel retard dans le rĂšglement des remboursements. Irrespect des prestataires de soins en raison de ces retards.
      Contacts tĂ©lĂ©phoniques impossibles, aucune rĂ©ponse, mĂȘme aprĂšs plus de 30 min. d’attente.
      En un mot Mauvaise organisation de cette assurance.
      M. Tardy 329451

      Sentiment
      • Negative
      Content
      • Late Reimbursement
      Aug 03, 2023
    • Justificatifs

      Je ne suis pas contente, Arzier les justificatifs ne passe trop souvent pas ?

      Sentiment
      • Negative
      Content
      • Document Upload Issue
      Jul 31, 2023
    • Fini la paperasserie 😃

      VoilĂ  une application indispensable qui rend les choses tellement plus simple ! Merci

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 30, 2023
    • Remboursements

      Trop lent ou pas donné suite.Difficile de vous téléphoner pour renseignements .

      Il serait mieux de grouper les remboursements.
      Je pense changer d’assurance.
      Cordialement
      M.Nicolet

      Sentiment
      • Negative
      Content
      • Slow Response Time
      Jul 29, 2023
    • Numérisation

      Numérisation trÚs difficile

      Sentiment
      • Negative
      Content
      • Technical Issues
      Jul 27, 2023
    • La pire assurance!

      Impossible de les contacter, ils font exprĂšs de filtrer les appels comme stratĂ©gie pour que les personnes avec charges mĂ©dicales changent d’assurance.

      Sentiment
      • Negative
      Content
      • Difficult Contacting
      Jul 27, 2023
    • Lent

      Traitement et remboursement beaucoup trop tardif.

      Sentiment
      • Negative
      Content
      • Late Reimbursement
      Jul 26, 2023
    • Katastrophe warum werden die Rückforderungen ohne Selbstbehalt ausbezahlt

      Freundliche GrĂŒsse
      Tanner Samuel

      Sentiment
      • Negative
      Content
      • User-Friendly App
      Jul 26, 2023
    • Commentaire

      Remboursements faits dans des délais trÚs raisonnables,
      Amabilité des collÚges au téléphone, MAIS:
      Temps d’attente beaucoup trop long pour avoir un correspondant

      Sentiment
      • Positive
      Content
      • Late Reimbursement
      Jul 25, 2023
    • Très pratique

      Application trÚs pratique et user friendly, les factures sont payées rapidement.

      Sentiment
      • Positive
      Content
      • Late Reimbursement
      Jul 25, 2023
    • assura

      Die beste Versicherung und App. WĂŒnsche mir nichts anderes. Einfach super und easy

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 25, 2023
    • Very poor sevices

      Very poor services, maternity costs and accident costs were not covered where there is PRIVATE maternity insurance paid and special form sent for accident. The contact portal does not work, the return on emails is zero (they say 30 days but in fact they dont respond at all). I wouldn’t recommend.

      Sentiment
      • Negative
      Content
      • Poor Customer Service
      Jul 23, 2023
    • Betastadium

      Eine App im Anfangsstadium. App passt sich nicht an Bildschirm vom iPad an, sondern zeigt weiterhin den iPhonebildschirm. Auf iPhone möchte man die Angaben gerne grösser lesen, aber nicht mal Querformat geht. Eingeschickte Rechnungen sind nach ein paar Tagen plötzlich nicht mehr eingeschickt und mĂŒssen erneut gesendet werden. Etc. Fairerweise muss man sagen, es handelt sich bei der Assura um eine Billigkrankenkasse ohne Kundendienst, von daher ist die Betaversion verstĂ€ndlich.

      Sentiment
      • Negative
      Content
      • Technical Issues
      Jul 18, 2023
    • Application ASSURA trop top

      Bravo pour votre application, c’est un gain de temps , les factures envoyĂ©es sont traitĂ©es rapidement, ainsi que le remboursement de celles-ci .
      Je suis toujours informé de l état de mon compte ,
      Super

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 18, 2023
    • Très content

      Je suis trùs content avec l’application assura ça nous simplifie la vie, est tellement facile top

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 17, 2023
    • Photo

      Pourquoi on peut pas télécharger une photo pour les factures?

      Sentiment
      • Negative
      Content
      • Document Upload Issue
      Jul 16, 2023
    • Application

      L’application n’est pas intuitive et il est trĂšs difficile de voir les liens entre les remboursements et les justificatifs envoyĂ©s.

      Sentiment
      • Negative
      Content
      • Poor Customer Service
      Jul 14, 2023
    • Migliorabile

      Buona app, ma poco intuitiva.

      Sentiment
      • None
      Content
      • User-Friendly App
      Jul 14, 2023
    • Envoi factures

      Simple, rapide, efficace

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 14, 2023
    • Frais médicaux

      Le suivi des frais mĂ©dicaux laisse Ă  dĂ©sirer
 vous indiquez « traitĂ© » dans les documents envoyĂ©s mais le dĂ©compte des prestations n’a pas Ă©tĂ© fait
. C est assez affligeant !

      Sentiment
      • Negative
      Content
      • Document Upload Issue
      Jul 13, 2023
    • Abrechnung, Rückforderungen

      Sehr User-freundlich. Gratuliere! WĂ€re doch jeder Bereich im Gesundheitswesen so effizient wie Sie, dann hĂ€tten wir keine Probleme mehrđŸ€—

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Jul 13, 2023
    • Scans

      Die scans sind nicht einfach und das ganze System ist unĂŒberschaulich ! Bitte ein neues Design

      Sentiment
      • Positive
      Content
      • Technical Issues
      Jul 12, 2023
    • Connecter

      Trop difficile d accéder l application!

      Sentiment
      • Negative
      Content
      • Difficult Contacting
      Jul 11, 2023
    • Remarques automatisées

      Vos remarques automatisĂ©es sur les dĂ©comptes de prestations ne sont pas clairs. ImpossibilitĂ© de pouvoir prendre position sur vos dĂ©cisions d’une maniĂšre Ă©lectronique facile

      Sentiment
      • Negative
      Content
      • Document Upload Issue
      Jul 11, 2023

Sentiment Analysis

  • Positive(11)
    37%
  • Negative(16)
    53%
  • None(3)
    10%
-16 Net Promoter
Score

Popular Topics

  • User-Friendly App(10)
    33%
  • Document Upload Issue(6)
    20%
  • Technical Issues(5)
    17%
  • Late Reimbursement(4)
    13%
  • Difficult Contacting(2)
    7%
  • Poor Customer Service(2)
    7%
  • Slow Response Time(1)
    3%

Languages

  • French(17)
    57%
  • German(9)
    30%
  • English(3)
    10%
  • Italian(1)
    3%

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