Tiqmo: Concerns about Delayed Transfers and Poor Customer Service
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Tiqmo: Concerns about Delayed Transfers and Poor Customer Service

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The online reviews for Tiqmo indicate significant customer dissatisfaction with issues such as delayed money transfers, unresponsive customer service, high fees, and blocked digital cards. Users complain about the app's functionality, poor communication channels, and lack of support for resolving transaction problems, leading to frustration and mistrust. International transfers are particularly problematic, with users unable to reach customer care for assistance. Overall, Tiqmo's reputation suffers due to these recurring issues and negative user experiences.

Source: App Store Reviews of Tiqmo

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Customer Feedback Analysis of Tiqmo

Insightful analysis on Tiqmo with user feedback on service issues, transfers, and customer support. Essential for improving CX.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Delaying too much

    New account registered. I am trying to add the virtual card in apple pay but the verification sms is coming after 3-4 hours. What type of service is this? I am unable to add it into apple pay if the code is taking this much time to receive.

    Sentiment
    • Negative
    Content
    • Verification and Registration Issues
    Mar 10, 2024
  • why hold international money transaction

    this app is very slowly and he keep too much tension as I send my international transaction my account 6 March 2024, but until not successful my transaction in Tiqmo I don’t know what happened problem and not working Tiqmo health number. I called a lot of time, but not work hishealth line number and another number not receipt what happened with us?

    Sentiment
    • Negative
    Content
    • International Transfers
    Mar 07, 2024
  • Seems fraud / no customer service/ payment hold

    From 5 days, I have not received money neither in my Pakistani account nor in Tiqmo wallet.
    customer care call number is fake.
    No response from customer care email.

    Sentiment
    • Negative
    Content
    • Delay in Money Transfer
    Mar 07, 2024
  • اسواء محفظة اكترونية نصيحة لا احد يتعامل معهم.

    اسواء محفظة اكترونية
    بالسعودية مجرد تغذية البطاقة بمبلغ تم حضر بطاقتي وحجز المبلغ وخدمة عملاء فاشلين اي خبرة
    ليش حاضرين بطاقتي يقولي مادري
    نصيحة لا احد يتعامل معهم.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 06, 2024
  • Worst service

    Please don’t download this app bcz there no customer service , i did international transfer 24 hours over still in process showing , if I want enquiry about this there is no customer care number even I send mail there is response I don’t know where my money ,please don’t do for international transfer , if u can check there is no customer care number, very disappointed ,0 rating

    Sentiment
    • Negative
    Content
    • Difficulty in Contacting Customer Support
    Mar 06, 2024
  • The customer service they provided in the help desk can’t be reach out

    I’ve transferred money via online purchase and been deducted to the account already but until now didn’t received the transfer yet to stc pay. I’ve been reaching out customer care but no one is responding.

    Sentiment
    • Negative
    Content
    • Delay in Money Transfer
    Mar 06, 2024
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Sentiment Analysis (limited preview)
-97 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tiqmo based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Financial Analysts, Market Researchers, Digital Transformation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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