Assura Customer Reviews: Slow Response Times and Convenient App
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Assura Feedback Analysis: Insights & Solutions

Assura Customer Reviews: Slow Response Times and Convenient App

Customers express frustration with slow response times, difficulties in contacting the company, and delayed reimbursements. Some praise the app for its convenience and quick payment of bills. Others complain about technical issues with the app and lack of clarity in communication. Overall, the reviews highlight a mix of positive and negative experiences with Assura's services.

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  • Customer Experience Managers
  • Product Managers
  • Healthcare Consultants
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  • Digital Transformation Specialists

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Custom Date - Apr 17, 2024
Featured Content
  • Asura App

    Man kann nicht die zahlungschein hochladen.
    Es darf nur Quittung fotografiert werden und hochladen.

    Sentiment
    • Negative
    Content
    • Document Upload Issue
    Aug 08, 2023
  • Good, but

    I actually like the app. But it needs an update regarding iPhone’s 14 Pro/Pro Max cameras. When scanning it gets blurred on small letters and there is no lens update to zoom.

    Sentiment
    • None
    Content
    • Technical Issues
    Aug 03, 2023
  • Vous vous moquer de vos assurés

    Continuel retard dans le règlement des remboursements. Irrespect des prestataires de soins en raison de ces retards.
    Contacts téléphoniques impossibles, aucune réponse, même après plus de 30 min. d’attente.
    En un mot Mauvaise organisation de cette assurance.
    M. Tardy 329451

    Sentiment
    • Negative
    Content
    • Late Reimbursement
    Aug 03, 2023
  • Fini la paperasserie 😃

    Voilà une application indispensable qui rend les choses tellement plus simple ! Merci

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Jul 30, 2023
  • La pire assurance!

    Impossible de les contacter, ils font exprès de filtrer les appels comme stratégie pour que les personnes avec charges médicales changent d’assurance.

    Sentiment
    • Negative
    Content
    • Difficult Contacting
    Jul 27, 2023
  • assura

    Die beste Versicherung und App. Wünsche mir nichts anderes. Einfach super und easy

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Jul 25, 2023
  • See All Reviews
Sentiment Analysis
-16 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Assura based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Healthcare Consultants, Insurance Industry Analysts, Digital Transformation Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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