Mixed Customer Feedback for Animoto: Praise for Customer Service Amid Auto-Renewal Complaints
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Animoto Review Analysis: Insights & Feedback

Mixed Customer Feedback for Animoto: Praise for Customer Service Amid Auto-Renewal Complaints

Mixed customer reviews for Animoto with praise for customer service but complaints about auto-renewal charges and lack of refund policy. Customers appreciate quick responses, helpful support, and easy-to-use video creation tools.

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  • Customer Service Managers
  • Product Managers
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  • E-commerce Managers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awesome and expedited service provided!

    Awesome and expedited service provided!

    Sentiment
    • Positive
    Content
    • Prompt Response and Resolution
    Dec 03, 2023
  • Amanda responded to my inquiry quickly…

    Amanda responded to my inquiry quickly and resolved my problem to satisfaction

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 27, 2023
  • Completely satisfied

    Very good communication, and immediate solution to my request!

    Sentiment
    • Positive
    Content
    • Prompt Response and Resolution
    Jun 28, 2023
  • Very responsive

    Very responsive, polite and kind customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 09, 2023
  • great customer service

    great customer service. Always helpful !thank you

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2023
  • Prompt explanation to queries

    It was my First query n the response from animoto was super quick Thnk you for that

    Sentiment
    • Positive
    Content
    • Prompt Response and Resolution
    Mar 31, 2023
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Animoto  based on online reviews collected from Trustpilot. The analysis helps Digital Marketers, Customer Service Managers, Product Managers, Video Content Creators, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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