Amazon Prime Video Customers Displeased with Recent Ad Additions and Service Issues
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Amazon Prime Video Feedback Analysis: Insights Unveiled

Amazon Prime Video Customers Displeased with Recent Ad Additions and Service Issues

The executive summary reflects significant customer dissatisfaction with Amazon Prime Video focusing on the recent addition of ads despite premium subscriptions. Users express frustration over ad interruptions, lack of autoplay, language options, VPN blocks, and technical issues like streaming disruptions. Many threaten to cancel subscriptions due to these changes and perceived lack of value for money, urging for a return to ad-free content and improved services.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ads

    Terrible decision in adding ads, I’ll be cancelling soon.

    Sentiment
    • Negative
    Content
    • Cancellation Threats
    Apr 22, 2024
  • Bad

    Absolutely horrible, the ads completely break the show and it’s constantly freezing and when the ad loads it cuts audio from the show and ad, if you’re gonna be a multi billion dollar industry at least provide an app such as one.

    Sentiment
    • Negative
    Content
    • Technical Issues/Streaming
    Apr 21, 2024
  • Bought a year of ad-free content. They added ads.

    I prepaid for a year of Prime with ad-free access to Prime original content. They added ads in the middle of that and then demanded I pay more for ad-free services. Bait and switch.

    Sentiment
    • Negative
    Content
    • Ads/Advertisements
    Apr 21, 2024
  • Took Away Autoplay of Next Episode

    Update is horrible. At the end of an episode, it no longer autoplays the next episode. I have to go back to the list of episodes and choose to play the next one. Come on, Amazon. Over at Netflix, they have this feature because I’m pretty sure they want you to keep watching. Kinda the whole point of this app, guys…

    Sentiment
    • Negative
    Content
    • Autoplay Feature
    Apr 21, 2024
  • The audacity “There’s been a change to Prime”

    We pay you for an agreed upon service at the time we sign up. If we do something you consider outside of you guidelines we get punished as consumers. Yet you can just “make a change” and have advertisements added even though I already pay for the subscription service, and now I have to pay more to remove ads that already shouldn’t be there? Shameful, enough to just stop using Amazon services all together.

    Sentiment
    • Negative
    Content
    • Ads/Advertisements
    Apr 20, 2024
  • Fix your Rewind and Play from Beginning Buttons

    There is great content to be watched. The biggest obstacle is playing a video back if it’s already been watched. Make a better option to start over again.

    This is the biggest detriment to me watching the anticipated shows on Prime Video. What a shame 😑

    Sentiment
    • None
    Content
    • App Navigation/Redirects
    Apr 20, 2024
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Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Prime Video based on online reviews collected from App Store. The analysis helps Digital Marketing Professionals, Customer Experience Managers, Streaming Service Executives, Content Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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