Alibris Bookstore: Positive Feedback on Quality and Delivery, Some Packaging Concerns
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Alibris Customer Feedback Report: Key Insights Revealed

Alibris Bookstore: Positive Feedback on Quality and Delivery, Some Packaging Concerns

Alibris generally receives positive feedback for its book quality, selection, and delivery speed. Customers appreciate the support for second-hand bookstores, competitive prices, and ease of finding desired books. However, some reviews highlight issues with packaging resulting in damaged items and delays in delivery. Overall, Alibris is praised for its good prices, fast shipping, and reliable service.

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  • Retail Business Analyst
  • Online Marketplace Manager
  • Customer Experience Strategist
  • E-commerce Marketing Professional
  • Independent Bookstore Owner

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Custom Date - May 25, 2024
Featured Content
  • Affordable Art Books

    I purchased a book I have coveted at a great price, with fast shipping from Alibris—I shall do it again.

    Sentiment
    • Positive
    Content
    • Price and Value
    Apr 24, 2024
  • The buying process is excellent and the…

    The buying process is excellent and the delivery time frame is good.

    Sentiment
    • Positive
    Content
    • Shipping Speed and Accuracy
    Apr 24, 2024
  • Excellent transaction

    Excellent transaction, everything arrived in a timely manner and as described. Looking forward to future purchases with Alibris. A++

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 23, 2024
  • I found the book I wanted online and…

    I found the book I wanted online and placed an order which came just a few days later, well wrapped.

    Sentiment
    • Positive
    Content
    • Shipping Speed and Accuracy
    Apr 23, 2024
  • Book in good condition

    Book in good condition, as advertised. Arrived promptly.

    Sentiment
    • Positive
    Content
    • Book Condition and Packaging
    Apr 22, 2024
  • My order was shipped promptly and…

    My order was shipped promptly and arrived in a few days. What I didn't like was the library stickers all over it, but it's still in good condition.

    Sentiment
    • Positive
    Content
    • Book Condition and Packaging
    Apr 21, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Alibris  based on online reviews collected from Trustpilot. The analysis helps Retail Business Analyst, Online Marketplace Manager, Customer Experience Strategist, E-commerce Marketing Professional, Independent Bookstore Owner to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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