Alfagift: A helpful app for online shopping with room for improvement
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Alfagift Feedback Analysis: Boost Your Strategy

Alfagift: A helpful app for online shopping with room for improvement

Alfagift is a helpful app for online shopping with fast and secure delivery. However, there are some issues with customer service and delayed deliveries. The latest app update has caused problems and downgraded the user experience. It is suggested to improve the chat support system and address the concerns of customers. Overall, Alfagift has potential for success but needs to address these issues.

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  • Product Managers
  • Customer Service Executives
  • Retail Analysts

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Custom Date - Mar 01, 2024

Featured Content

  • Semenjak di update bayar pakai koin Shopee pay dan spatlater kok malah ga bisa

    Sentiment
    • Negative
    Content
    • Payment Method
    Jan 27, 2024
  • Pengiriman lama dari jam yang di tentukan, call center hanya sampai jam 5 sore gak masuk akal

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jan 26, 2024
  • Suka sekali belanja pake alfa gift..banyak promonya..pengiriman cepat dan aman

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Jan 26, 2024
  • sdh beli voucher belanja buat gift tp ga bisa dipakai di toko offline nya ( ga support )

    Sentiment
    • Negative
    Content
    • Payment Method
    Jan 26, 2024
  • Anjayyyy, kumaha mang acuppp, welllllll

    Sentiment
    • Positive
    Content
    • Unknown
    Jan 26, 2024
  • Saya ingin melihat foto hasil pengiriman barang yg sudah sampai namun fotonya tidak ada

    Sentiment
    • Positive
    Content
    • Unknown
    Jan 26, 2024
  • See All Reviews

Sentiment Analysis

20 Net Promoter
Score

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