The reviews of Airbnb range from positive experiences to complaints of poor service, unresponsive staff, and unsafe accommodations. While some users appreciate the platform's mainstream appeal, others feel it has lost its relevance and hotels offer better deals. Many have shared stories of cancelled reservations, incorrect listings, and unprofessional hosts, leaving them stranded without support or refunds. Some have had issues with virtual gift cards and reservations in cities where Airbnb is banned, while others have encountered bugs and pests in their accommodations. Despite these issues, there are still satisfied customers who enjoy the concept of Airbnb and the convenience of short-term rentals.
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Won’t let me rent any Airbnb for restrictions and policies reasons
Good luck if something goes wrong. Absolute worst experience ever trying to get them to help. We ended up stranded with nowhere to stay and they could care less. Horrible morals.
I love this app and overall concept. Thank you
Worst business in the world. They don’t help they customer or answer the phone
Why can’t I see only pet friendly options? Not user friendly at all
They will steal your money be careful my money is supposedely on hold and nobody can give a simple answer
This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Hospitality Consultants, Real Estate Investors, Marketing Professionals, Customer Experience Managers to discover insights into what people love, dislike, and need.
This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.
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