Mixed reviews of Airbnb's service and accommodations
Discover Insights from Airbnb Customer Feedback Analysis
The reviews of Airbnb range from positive experiences to complaints of poor service, unresponsive staff, and unsafe accommodations. While some users appreciate the platform's mainstream appeal, others feel it has lost its relevance and hotels offer better deals. Many have shared stories of cancelled reservations, incorrect listings, and unprofessional hosts, leaving them stranded without support or refunds. Some have had issues with virtual gift cards and reservations in cities where Airbnb is banned, while others have encountered bugs and pests in their accommodations. Despite these issues, there are still satisfied customers who enjoy the concept of Airbnb and the convenience of short-term rentals.
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Won’t let me rent any Airbnb for restrictions and policies reasons
Sentiment
Negative
Content
Booking Experience
May 25, 2023
Horrible customer support.
Good luck if something goes wrong. Absolute worst experience ever trying to get them to help. We ended up stranded with nowhere to stay and they could care less. Horrible morals.
Sentiment
Negative
Content
Customer Service
May 24, 2023
Perfect
I love this app and overall concept. Thank you
Sentiment
Positive
Content
Customer Service
May 24, 2023
Trash
Worst business in the world. They don’t help they customer or answer the phone
Sentiment
Negative
Content
Customer Service
May 24, 2023
LET ME FILTER BY PET FRIENDLY
Why can’t I see only pet friendly options? Not user friendly at all
Sentiment
Negative
Content
App Functionality and Glitches
May 23, 2023
It is ok as a guets but i would never use it again as a host
They will steal your money be careful my money is supposedely on hold and nobody can give a simple answer
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Airbnb based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Hospitality Consultants, Real Estate Investors, Marketing Professionals, Customer Experience Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
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Introduction
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Overview
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Content Analysis (1/2)
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Content Analysis (2/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
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