Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Mixed reviews of Airbnb's service and accommodations

Mixed reviews of Airbnb's service and accommodations

30 reviews between May 20, 2023 and May 25, 2023.

The reviews of Airbnb range from positive experiences to complaints of poor service, unresponsive staff, and unsafe accommodations. While some users appreciate the platform's mainstream appeal, others feel it has lost its relevance and hotels offer better deals. Many have shared stories of cancelled reservations, incorrect listings, and unprofessional hosts, leaving them stranded without support or refunds. Some have had issues with virtual gift cards and reservations in cities where Airbnb is banned, while others have encountered bugs and pests in their accommodations. Despite these issues, there are still satisfied customers who enjoy the concept of Airbnb and the convenience of short-term rentals.

‎Airbnb
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

30 reviews between May 20, 2023 and May 25, 2023.

May 20, 2023 - May 25, 2023

Featured Content

  • Horrible customer support.

    Good luck if something goes wrong. Absolute worst experience ever trying to get them to help. We ended up stranded with nowhere to stay and they could care less. Horrible morals.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Perfect

    I love this app and overall concept. Thank you

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Trash

    Worst business in the world. They don’t help they customer or answer the phone

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Changes to app make for poor experience

    Latest update ruined apps functionality. Instead of being able to quickly find what I want, Airbnb no longer allows certain sorting such as by entire place or shared room, having a private bath (not attached to a room), etc.
    What a waste of time.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Warning

    Esto no es seguro, no lo utilize en el extranjero adonde no conozca es muy peligroso no ofrece seguridad, cuidado con los bnb en República Dominicana lo digo por experiencia estos sitios.

    Sentiment
    • Negative
    Content
    • Others
    May 23, 2023
  • Beware of uncompensated Host Cancellations

    Buyer beware:

    If a host cancels on you and causes damages to your vacation plan, AirBnB will penalize the host and pocket 100% of the penalty without offering you ANY compensation to you for any losses you incurred.

    Sentiment
    • Negative
    Content
    • Others
    May 22, 2023
  • Worst platform

    If you value your safety and want to enjoy your stay, don’t use Airbnb!

    Their whole procedure is just for the benefit of the host and themselves, and to cheat as many customers as they can!!!!

    Sentiment
    • Negative
    Content
    • Others
    May 22, 2023
  • Poorly designed app. Too many fees

    The app is getting worse and worse as they integrate more animation and cartoon gifs while doing basic functions like type of apartment, among other things. I can see why Apple has a market cap of $2 trillion because they don’t do this and things are just designed cleanly. Sometimes I think Airbnb is still run by two guys in the garage who are doped up 24/7.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 21, 2023
  • Annoying notification badge behavior.

    For months every time I look at the Airbnb app, a red notification dot appears on the icon with no actual messages or notifications within the app. Airbnb suggests to log out, then log back in to resolve this error. That method works, but then it comes back over and over again. After multiple app updates the glitch is still there, so I just deleted the app. 🤷🏻‍♂️

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • It is ok as a guets but i would never use it again as a host

    They will steal your money be careful my money is supposedely on hold and nobody can give a simple answer

    Sentiment
    • Negative
    Content
    • Others
    May 21, 2023
  • See All Reviews

Sentiment Analysis

-40 Net Promoter
Score

Popular Topics

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.