Airbnb Reviews: Safety Concerns, Poor Service, and Host Scams
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Airbnb Reviews: Safety Concerns, Poor Service, and Host Scams

Airbnb Feedback Analysis: Unveil the Truth Behind Reviews

Airbnb customers express dissatisfaction regarding safety, customer service, booking issues, and host scams. Complaints include harassment, cancellations, poor communication, and refusal of refunds. Many reviewers vow not to use Airbnb again due to various negative experiences.

Source: Trustpilot Reviews of Airbnb 

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Customer Feedback Analysis of Airbnb 

Uncover insights from Airbnb reviews on safety, service, and scams. Essential for enhancing guest experience.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Shocking

    Booked an air bnb since December for our honeymoon in April, and now we've had an email to say its been cancelled because they can't offer us the air bnb now. First Time using air bnb and its shocking.

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Feb 24, 2024
  • Lugar no seguro para tus reservas

    Cada vez con m谩s frecuencia hay anfitriones que cancelan las reservas y el perjudicado siempre es el hu茅sped, Airbnb no ofrece ning煤n tipo de compensaci贸n. No conf铆o m谩s en esta plataforma si quiero fiabilidad en mis reservas.

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Feb 23, 2024
  • Poor service

    Poor service. Refund request is taking too long. Poor communication and customer service.

    Sentiment
    • Negative
    Content
    • Refund Problems
    Feb 21, 2024
  • Host started contacting us outside of…

    Host started contacting us outside of airbnb, sending random urls, asking us to cancel and book through their own website, airbnb customer service did nothing.

    Sentiment
    • Negative
    Content
    • Host Communication Problems
    Feb 21, 2024
  • Einfach Katastrophe

    Katastrophe, so ein Saftladen, die schlechten Bewertungen best盲tigen nur meinen Eindruck. So eine umst盲ndliche, unlogische und nervige Buchung/ Abwicklung erlebt man selten. Mein Vertrauen ist aufgebraucht f眉r Airbnb, nie wieder.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 19, 2024
  • It should be called Air Bed and…

    Air Bed and Brothel is a better name.I was repeatedly approached by the host to buy sex from their 16 year old daughter.When I moved out the host and their family harassed me.This was at Vila Sara in Durres Albania.I told Airbnb. They did nothing.

    Sentiment
    • Negative
    Content
    • Security and Safety Concerns
    Feb 18, 2024
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Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Airbnb  based on online reviews collected from Trustpilot. The analysis helps Hospitality Consultants, Property Management Professionals, Customer Service Strategists, Travel Industry Analysts, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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