Mixed Feedback for Adidas: App Issues, Delivery Problems, and Customer Service Complaints
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Adidas Feedback Analysis: Insights for Improvement

Mixed Feedback for Adidas: App Issues, Delivery Problems, and Customer Service Complaints

Adidas receives mixed feedback on their app and customer service, with some praising quick delivery and easy returns, while others complain about errors, sizing issues, and poor handling of damaged items. Customers express disappointment with order delays, voucher limitations, and unresponsive support. Despite positive experiences with products and discounts, issues like delivery problems, app errors, and voucher restrictions impact overall satisfaction.

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Custom Date - May 29, 2024
Featured Content
  • Very bad experience

    Im trying to return a shoes but It appears to me that there is an error, and i’ve tried to contact them several times but no respond .

    Sentiment
    • Negative
    Content
    • Return and Refund Process
    Apr 14, 2024
  • 3/5

    App is slow to load at times. Vouchers don’t work on a lot of products but good stuff overall.

    Sentiment
    • None
    Content
    • App Functionality
    Apr 08, 2024
  • No in-store try ons

    I called the Soho flagship store and they mentioned customers can only ship online orders to the store. No in-store try ons for $250+ cleats is ludicrous.

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Apr 07, 2024
  • My adidas

    We love our dames and my son has a collection of love

    Sentiment
    • Positive
    Content
    • Product Quality and Sizing
    Apr 07, 2024
  • Card error

    I tried using debit card and had no luck with payment going thru. Money was there but kept saying error processing order. So I had to go through tech support to setup Apple Pay to purchase shoes. Little annoying but I’m sure you can figure out the bugs.

    Sentiment
    • Positive
    Content
    • Ordering Experience
    Apr 06, 2024
  • Thank you

    I really appreciate the 15% discount, that I received fo my birthday. Thx, again Adidas very much.

    Sentiment
    • Positive
    Content
    • Discounts and Vouchers
    Apr 04, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for adidas based on online reviews collected from App Store. The analysis helps Marketing Managers, Product Developers, Customer Service Directors, E-commerce Strategists, Brand Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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