Performance Metrics on Kimola Cognitive

Jun 28, 2024 - 2 min read
Performance Metrics on Kimola Cognitive

We're thrilled to announce a major update that will transform the way you analyze your data. At Kimola, we are always striving to improve your experience by making data analysis more intuitive and insightful. With our latest update, we're introducing automatic chart displays that will be generated when you analyze your data. This new feature aims to provide you with a clearer and more visual understanding of your performance metrics.

What's New?
In the realm of Performance Metrics, you can now effortlessly track the trajectory of customer sentiment over time with the Sentiment Trend and monitor shifts in your Net Promoter Score (NPS) with the NPS Trend.

But that's not all. Our update goes beyond just tracking numbers. We've embedded intelligence into our charts to help you decipher the nuances of feedback:

By exploring both positive and negative performance metrics, you can swiftly identify key issues of feedback reception. Clearly observe which issues contribute to increasing your NPS and which ones pose challenges. Visualize the most frequently used positive and negative terms by your customers, providing you with actionable insights at a glance. 

Performance Metrics on Kimola Cognitive
We're excited to share that these enhancements will make it even easier for you to identify what's making your customers smile and what needs a little extra love 🌟

So, dive into the new charts, and as always, we eagerly await your feedback. 

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