Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!

Yale's new smart lock app receives negative feedback

30 reviews between May 22, 2023 and May 30, 2023.

Customers of Yale's new smart lock app are giving it poor reviews, saying it crashes, fails to find the lock, lacks functionality and has poor customer service. Many also report that the app stops working when their phone is not connected to Bluetooth. The negative feedback comes after Yale claimed the app's recent release was a success and had received positive feedback from users. Users of the old app are also complaining that they can no longer use it as Yale has forced them to switch to the new version.

‎Connecting to App Store
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

30 reviews between May 22, 2023 and May 30, 2023.

May 22, 2023 - May 30, 2023
  • Worst product update ever.

    Nothing works. I have followed all instructions and tested out all suggested remedies. Old app worked perfectly. New app can’t find my lock.

    Worst part though is that customer service refuses to help. Simply sends a bully list of suggested remedies. And yes, I’ve tried them all. Terrible Yale. The recent update with “bug fixes” solved absolutely nothing.

    Sentiment
    • Negative
    Content
    • Overall App Functionality
    May 30, 2023
  • App crashes all the time

    The app crashes when I open it and the automatic unlock does not work anymore. I have connected to the lock again through the new app and set up automatic unlock and allow location services always.

    I miss the old app that seemed to work.

    Sentiment
    • Negative
    Content
    • Overall App Functionality
    May 30, 2023
  • Forbanna søppel

    Elsker når Tangerudbakken skal drive med App-dev, gleder meg til å se utviklingen av appen på neste sesong på TVen.

    Sentiment
    • Negative
    Content
    • Product Recognition Issues
    May 29, 2023
  • Håpløst!

    Mister nettilgang hele tiden og får ikke låst opp hvis telefonen ikke er på Bluetooth. Dette må fikses asap!

    Sentiment
    • Negative
    Content
    • Bluetooth Functionality
    May 29, 2023
  • Gamle app var bedre?

    Her er det mye å ta tak i, mangel på logg, auto vasler virker ikke etc. Kundeservice er i beste fall symbolsk og integrering med Yale Connect (den gule modulen) er dårlig dokumentert Flott at dette oppdages kun etter kjøp

    Edit : widget er i tillegg borte.

    En ny app burde være en forbedring

    Sentiment
    • Negative
    Content
    • Compatibility with Other Devices
    May 28, 2023
    • Widget

      Ingen widget i nye appen...

      Sentiment
      • Negative
      Content
      • Compatibility with Old App
      May 27, 2023
    • Home kit

      Appen vil ikke koble seg til HomeKit mer😔

      Sentiment
      • Negative
      Content
      • App Connectivity Issues
      May 27, 2023
    • Finner ikke produkt

      Når oppgir serienr så finner den ikke produkt

      Sentiment
      • Negative
      Content
      • Product Recognition Issues
      May 27, 2023
    • Ubrukelig app

      Appen finner ikke låsen, så da er det ingenting som virker.

      Sentiment
      • Negative
      Content
      • App Connectivity Issues
      May 26, 2023
    • Useless

      This app has not been tested enough prior to release. Major flaws in functionality and operations. Serious dent in Yale’s reputation.

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 26, 2023
    • Hva skjer

      Får ikke logget inn, prøver å resette passord og må verifisere både telefonnummer og e-post (får verifikasjonskode på begge (i spamfilter på mail)), og når jeg skal skrive nytt passord får jeg bare feilkode uansett hva jeg skriver eller genererer med password manager. August-1 eller noe, står det bare. Får ikke brukt denne appen, og blir automatisk kastet til AppStore av den gamle appen.
      Nydelig.

      Sentiment
      • Negative
      Content
      • Password Reset Issues
      May 26, 2023
    • Airbnb-integrasjon

      Den nye appen er ikke kompatibel med Airbnb slik som den gamle. Trist at man ikke kan laste ned den gamle appen igjen. Ser eller ingen forbedringer/nyheter.

      Sentiment
      • Negative
      Content
      • Compatibility with Old App
      May 26, 2023
    • BT funker ikke

      I appen er alle BT funksjoner plutselig grået ut, og virker ikke. Savner automatisk åpning når jeg kommer hjem.

      Sentiment
      • Negative
      Content
      • Bluetooth Functionality
      May 25, 2023
    • Helt krise

      Ingen ting virker lenger. Rydd opp!

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 25, 2023
    • Håpløs app

      Ingenting som fungerer lengre etter den nye oppdateringen kom, blir kastet ut av appen, må opprette nytt passord for hver gang jeg skal logge inn, får ikke tilgang til døra gjennom appen. Heldigvis 100 dagers åpent kjøp på Elkjøp og denne låsen går rett tilbake til butikk.

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 24, 2023
    • Appen ødelegger alt

      Alt virket så lenge jeg kun brukte koder på døra. Koblet til appen. Nå virker ingenting, får heller ikke tastet masterkoden.

      Sentiment
      • Negative
      Content
      • Compatibility with Old App
      May 24, 2023
    • Virker ikke 🤷‍♂️

      Får ikke logget inn, feil passord sier den men er samme som før 🤷‍♂️

      Sentiment
      • Negative
      Content
      • Password Reset Issues
      May 23, 2023
    • Kontakt kundeservice

      Det hjelper ikke å svare til alle; "kontakt kundesupport så får du hjelp" når dere har totalt bommet på oppgradering av app. Dere må fikse problemene. Det har blitt så dårlig at man begynner å søke etter nøkkel lås igjen

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 23, 2023
    • Utrolig dårlig app

      Yale gikk fra en genial app med access, til en helt ubrukelig en.
      Nå er det ikke engang mulig å invitere andre eiere eller gi tilgang til appen. Får heller ikke låst opp over wifi, kun Bluetooth.. Det er jo ganske meningsløst..

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 23, 2023
    • Får beskjed om feil passord

      Prøvd og bytte passord men fungerer fortsatt ikke. Kommer heller ikke inn i gamle appen så aut. opplåsning er ubrukelig!

      Sentiment
      • Negative
      Content
      • Password Reset Issues
      May 23, 2023
    • Fullstendig ubrukelig!

      Helt utrolig at et renommert selskap som Yale kan slippe et produkt i markedet uten å ha prøvd det ut i forkant.
      Den virker faktisk ikke i det hele tatt.
      Null stjerner!

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 23, 2023
    • Finner ikke produktet

      Finner ikke produktet selv med profesjonell installatør.

      Sentiment
      • Negative
      Content
      • Product Recognition Issues
      May 23, 2023
    • Mister Internett

      Etter oppdatering får jeg jevnlig melding om at lås har mistet Internett tilkobling.Ellers virker alt ok. Har den nyeste låsen.

      Sentiment
      • Negative
      Content
      • Compatibility with Other Devices
      May 22, 2023
    • Just bought and installed the Linux lock and the app simply doesnt work

      So disappointed :( it works as a regular mechanical lock. Not worth the money nor the time invested in installation.

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 22, 2023
    • Fungerer dårlig

      Jeg får ikke åpnet døra fjernstyrt, kun via Bluetooth. Etter nedlastning av nye app fungerer ikke min låsen som den skal. 🤬🤬🤬

      Sentiment
      • Negative
      Content
      • Bluetooth Functionality
      May 22, 2023
    • Fungerer dårlig

      Den nye versjonen burde vært testet mere,forrige app fungerte supert med automatisk opplåsing når jeg var 10 m fra døra,

      Sentiment
      • Negative
      Content
      • Compatibility with Old App
      May 22, 2023
    • Autorisasjon feil

      Får autorisasjonsfeil uansett hvor mange ganger jeg prøver å tilbakestille passord

      Sentiment
      • Negative
      Content
      • Password Reset Issues
      May 22, 2023
    • Disaster upgrade

      The old one worked flawlessy, the new is a disaster. Not possible to add new users and the app shuts down constantly.

      Sentiment
      • Negative
      Content
      • Overall App Functionality
      May 22, 2023
    • Unstable app

      U need to fix this app asap. Very unstable and constantly looses contact with Wi-Fi device at home. This new app is terrible

      Sentiment
      • Negative
      Content
      • App Connectivity Issues
      May 22, 2023
    • Ingenting funker lengre

      Lastet ned den nye appen, å etter det har jeg ikke tilgang til noe lengre. Håpløst å tvinges over på en ny plattform, som ikke fungerer engang…

      Sentiment
      • Negative
      Content
      • Compatibility with Old App
      May 22, 2023

Sentiment Analysis

  • Positive(0)
    0%
  • Negative(30)
    100%
  • None(0)
    0%
-100 Net Promoter
Score

Popular Topics

  • Overall App Functionality(10)
    33%
  • Compatibility with Old App(5)
    17%
  • Password Reset Issues(4)
    13%
  • App Connectivity Issues(3)
    10%
  • Bluetooth Functionality(3)
    10%
  • Product Recognition Issues(3)
    10%
  • Compatibility with Other Devices(2)
    7%

Languages

  • Norwegian(24)
    80%
  • English(6)
    20%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.