Woolworths App Faces Major User Frustrations and Performance Issues
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    • Customer Experience Managers
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Woolworths App Faces Major User Frustrations and Performance Issues

Woolworths App User Feedback: A Critical Analysis

The Woolworths app has received overwhelmingly negative feedback from users, primarily due to persistent issues such as inability to add items to the cart, slow performance, and frequent crashes. Many customers report having to constantly uninstall and reinstall the app to place orders, leading to frustration and a poor user experience. Users have expressed disappointment in the app's functionality, especially compared to competitors like Checkers and PnP, which have more reliable systems. The lack of effective communication regarding unavailable items and substitutions has further aggravated shoppers, raising concerns about Woolworths' app development and user interface. Overall, the app appears to be in dire need of updates and improvements to meet customer expectations.

Source: Google Play Reviews of Woolworths

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Customer Feedback Analysis of Woolworths

Insightful analysis of Woolworths app user feedback highlighting major usability and performance issues.

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Custom Date - Jan 28, 2025
Popular Phrases (limited preview)
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Featured Content
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  • One of the slowest out of all SA grocery stores

    Sentiment
    • Negative
    Content
    • Slow Loading Times
    Nov 19, 2024

  • Keeps crashing and is showing account for July

    Sentiment
    • Negative
    Content
    • Frequent Crashes
    Nov 19, 2024

  • App no longer working. Tried to uninstall and reinstall. Will not install now.

    Sentiment
    • Negative
    Content
    • Reinstallation Requirements
    Nov 19, 2024

  • I have used it before and it worked well, tonight no order is placing at all.

    Sentiment
    • Negative
    Content
    • Cart Functionality Issues
    Nov 18, 2024

  • Can't add items to cart. I have to sign out and/or clear cache every time

    Sentiment
    • Negative
    Content
    • Reinstallation Requirements
    Nov 17, 2024

  • Worst app. Slow, always hangs, does not pull items into the basket.

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Nov 17, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Woolworths based on online reviews collected from Google Play. The analysis helps Retail Industry Analysts, Mobile App Developers, Customer Experience Managers, Digital Transformation Consultants, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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