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WHSmith Online Book Ordering and Delivery: Mixed Reviews but Loyal Customers

WHSmith Online Book Ordering and Delivery: Mixed Reviews but Loyal Customers

40 reviews between Nov 05, 2023 and Nov 07, 2023.

WHSmith's online book ordering and delivery service received mixed reviews, with some customers praising the selection and fast delivery, while others were disappointed with missing or damaged books. Overall, the ordering process was described as easy and straightforward, and most items were delivered on time. However, there were instances of poor communication and delays in resolving issues. Despite these concerns, loyal customers expressed their continued satisfaction with WHSmith's service.

WHSmith 
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40 reviews between Nov 05, 2023 and Nov 07, 2023.

Nov 05, 2023 - Nov 07, 2023

Popular Phrases

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Featured Content

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  • Items arrived quickly

    Items arrived quickly, in good condition and were as described.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Good service as always

    Easy ordering process and delivery at the time promised.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Nov 06, 2023
  • This item was despatched quickly and…

    This item was despatched quickly and received before the date stated.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Can't be beaten

    Received on time beautifully packed. One of the best on-line experiences.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Super speedy delivery

    Super speedy delivery of the books I ordered

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 06, 2023
  • Excellent

    Excellent. Ordering was easy and straightforward. Item came on time. Lovely

    Sentiment
    • Positive
    Content
    • Ordering Process
    Nov 05, 2023
  • Nostalgic

    I absolutely love this album. Fleetwood Mac Rumours is one of the best ever

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 05, 2023
  • Great quick service

    Great quick service. Delivery in time. Enquiry service brilliany

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 05, 2023
  • Easy to order

    Easy to order, good service on delivery

    Sentiment
    • Positive
    Content
    • Ordering Process
    Nov 05, 2023
  • Product arrived safely and well…

    Product arrived safely and well packaged etc, but delivery extremely slow

    Sentiment
    • None
    Content
    • Delivery
    Nov 05, 2023
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Sentiment Analysis

87 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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