Vector Security: Customer Dissatisfaction, Poor Service, and Contract Issues
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Vector Security Feedback Report: Insights for Improvement

Vector Security: Customer Dissatisfaction, Poor Service, and Contract Issues

Vector Security faces significant customer dissatisfaction due to poor service, unreliable equipment, difficulties in canceling contracts, and unhelpful customer support. Customers report issues such as excessive charges, contract auto-renewals, rude service representatives, and malfunctioning security systems. Users express frustration with delayed responses, billing problems, and the company's failure to fulfill promised services.

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  • Market Analysts
  • Customer Experience Managers
  • Security Service Providers
  • Business Development Executives
  • Corporate Strategists

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I HAVE BEEN CALLING ABOUT MY BILL FOR 2…

    I HAVE BEEN CALLING ABOUT MY BILL FOR 2 DAYS AND I HAVE BEEN ON HOLD EVERYTIME.I CALLED PUT MY PHONE ON SPEAKER AND LEFT IT THERE.FINALLY I GOT A RESPONCE, PHONE CALL WAS DISONNECTED.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 03, 2023
  • Company is horrendous so not apply they…

    Company is horrendous. They are not are not military friendly. Their workers are horrendous and are rude. Do not get vector

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 12, 2023
  • Terrible service

    WARNING!!! Do not do business with them. Terrible service. It is impossible to cancel the plan.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Nov 28, 2022
  • Do not get vector!!!

    Cameras are junk and pick what they actually want to pick up. The app is very delayed and unreliable. Can't wait till our contracts up. I hope this saves someone from getting stuck with this horrible company.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Aug 26, 2022
  • This company is not worth the $55 I pay…

    This company is not worth the $55 I pay monthly. The cameras only work half of the month, I keep getting sensor notifications from the window in a bedroom that's perfectly fine! Don't waste your money!

    Sentiment
    • Negative
    Content
    • Technical Issues
    Aug 21, 2021
  • This company is a fraud

    This company is a fraud. They tricked you into a 3-year contract and wish to keep exploiting you for another 3 years if you forget to notice them.

    Sentiment
    • Negative
    Content
    • Contract Terms
    Feb 10, 2021
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Sentiment Analysis (of 30 reviews)
-66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vector Security  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Customer Experience Managers, Security Service Providers, Business Development Executives, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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