Myzone Customer Service Woes: Unresponsive Support and Faulty Devices
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Myzone Customer Service Woes: Unresponsive Support and Faulty Devices

Myzone receives consistent negative feedback regarding its customer service, with multiple users reporting unresponsive support tickets, long wait times for replacements, and issues with product functionality. Many customers express frustration over faulty devices, lack of communication from the company, and the overall disappointment with the service provided.

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  • Customer Service Directors
  • Marketing Analysts
  • Consumer Advocacy Groups
  • Fitness Technology Entrepreneurs

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Shocking customer support

    Shocking customer support. Very inaccurate heart rate monitors with many clients monitors having same issues. Multiple requests sent to support without any responses.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 14, 2024
  • Can’t fault it!

    I love my myzone it really motivates me to put more effort into my work out. Watching the MEPS go up boosts me! I’ve had a few issues where I’ve needed help and the customer service has always been quick and helpful resolving my issues.

    Sentiment
    • Positive
    Content
    • Device Functionality
    Mar 13, 2024
  • Terrible company

    Terrible company, 3rd belt and none of them have worked. Had the opposite effect, my girlfriend exercised less as she struggled to get it to work. I have my own and it doesn't even work well as basic hr monitor as there are so many drop outs.

    Sentiment
    • Negative
    Content
    • Product Quality and Reliability
    Feb 26, 2024
  • Abysmal customer service

    Abysmal customer service. Faulty product, contacted customer support in December, still haven't received any useful advice, product completely died today.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 21, 2024
  • Absolute crap

    Absolute crap. No response after it stops working. Have tried to contact many times. I am going to stop using the belt as I don’t think it’s worth buying another with the kind of customer service they have. Absolute zilch

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 17, 2024
  • Myzone customer service is nonexistent!

    The app's customer service has become disappointing. Initially good, the app now fails to record data and changes your status without reason. It's frustrating given the price paid, and resolving issues requires non-existent customer service.

    Sentiment
    • Negative
    Content
    • App Support and User Experience
    Jan 10, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Myzone  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Directors, Marketing Analysts, Consumer Advocacy Groups, Fitness Technology Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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