Mixed Reviews and Service Concerns for Homedesignoutletcenter.com
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Mixed Reviews and Service Concerns for Homedesignoutletcenter.com

Homedesignoutletcenter.com has received mixed reviews, with customers praising the pricing, ease of ordering, and some successful deliveries but also facing issues such as delays, out-of-stock items, damaged goods, and poor communication. Customers have highlighted problems with product quality, delays in shipping, and challenges with customer service responsiveness. There are concerns about items being out of stock despite the website showing availability. Overall, the company's service quality and consistency need improvement to enhance customer satisfaction.

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Custom Date - May 21, 2024
Featured Content
  • I am very happy with the vanities

    I am very happy with the vanities, I was able to inspect the front of one and back of another because of the way they were loaded and unloaded and they were packaged very well. They appear to be pretty solid. The only negative I have is a that I didn’t get an email acknowledging my order or giving shipping details until after I contacted your company. I had only a screenshot of my order completion and the charge had already been applied to my VISA card but had no other communication which was a little unsettling. Hopefully there is no damage to the portions of the vanities that I am unable to view and I’m excited to see how it all looks when the bathroom reno is complete. Thank you!

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Mar 28, 2018
  • I purchased a James Martin bathroom…

    I purchased a James Martin bathroom vanity and the carrera marble countertop. Since they try to deliver these products to a residential neighborhood via semi, there was no way we could have it delivered to our home so we thought we would pick it up at the nearest terminal. When we picked up the items we thoroughly inspected the boxes (I did not think we would have to completely open the boxes on the spot and make the person wait.) so.... we get home and opened them only to find a small chip on the top of the marble top near one of the sinks. So I called customer service and am told that since we picked this up at the terminal they would be unable to help since it could have happened on our way from the terminal to our home. Really?! The item was packaged very well and that seems a bit improbable especially considering the location of the chip. And this is after having waited for them to ship these items after numerous phone calls. The 3-5 day shipping was 8 business days. I will say, once it did finally ship it arrived at the nearest terminal in 2 days. I wasn't asking for a brand new countertop, I just thought maybe they could send someone to repair it. I did not think that was too much to ask. It is unfortunate we now have a chipped top going in our newly remodeled bathroom.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Feb 28, 2018
  • One of the best experiences ever

    One of the best experiences ever! Great customer service, fabulous products and superb curbside delivery. My bathroom renovation looks fabulous! Thank you for making the process so easy.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 20, 2018
  • Very good customer service

    The original vanity I ordered wasn’t going to come in on time for my bathroom remodel but when I called to see what I could do to order another vanity that they had in stock and ready for delivery the Skokie,IL store was extremely helpful. I was able to get a vanity similar to the original one I ordered and delivered quickly.

    Sentiment
    • Positive
    Content
    • Order Processing and Communication
    Feb 12, 2018
  • Have not received product yet in order …

    Have not received product yet in order to Rate .....Requesting Status of Order # 11314

    Sentiment
    • None
    Content
    • Order Processing and Communication
    Jan 08, 2018
  • Easy online store front, poor customer follow up

    Easy online store front to handle purchase. Item was listed as in stock, but then part of order was on back-order. Didn't find out to later. When told it was on back-order (through email), I asked for estimated ship date (by email response) and no response (by email or phone) for several days until I had to finally call. Once called and talked to someone, still no answer.

    Sentiment
    • None
    Content
    • Order Processing and Communication
    Nov 16, 2017
  • See All Reviews
Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Languages (of 30 reviews)
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