Shout! Factory Review Summary: Fast Shipping, Top Quality Blu-rays, and Good Selection
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Shout! Factory Review Summary: Fast Shipping, Top Quality Blu-rays, and Good Selection

Shout! Factory receives positive feedback for its fast shipping, good selection, and top-notch Blu-ray quality. Customers appreciate the excellent packaging, prompt service, and reasonable prices. However, there are some concerns regarding the high pricing of certain items and occasional issues with the condition of discs in box sets. Overall, Shout! Factory is praised for its wide range of films, special editions, and collector's sets.

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Custom Date - May 26, 2024
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  • Scratched discs and atrocious customer service.

    Multiple of the movies I received in my box sets came in poor condition with either smudges or scratches. I’ve watched 3 movies in the set and the first one froze and then skipped in the middle. I reached out to customer service to get a replacement disc and to inquire about why my order arrived in such poor condition and they’ve been extremely difficult with me. I don’t understand why it’s so difficult to send a disc back and get a new one. First they asked for pictures which I provided, then they wanted what player I was using and to provide a video as well all for a single disc replacement. If I had purchased on Amazon they would’ve just had me return my set and sent me a brand new one the next day I don’t understand why Shout is being so difficult. If I have to do all that just to get a single replacement I pray that none of my other scratched discs skip or freeze because I don’t want to go through this nightmare process every single time I need a faulty disc replaced. The sets combined contain over 50 movies and if it’s this difficult to get just one disc replaced I can’t imagine having to repeat this process again and again. This will be my last time purchasing anything from Shout the quality of the product was unfortunately poor and the customer service was beyond poor. Very disappointed because I was really looking forward to watching these films and having them in my collection but now I don’t even know if I’m going to have working discs even after paying over 500 dollars for my order. The thought of paying 500+ dollars and not receiving a working product is just sickening.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 25, 2024
  • Great film sets

    Great film sets, must have for Kung fu fans

    Sentiment
    • Positive
    Content
    • Variety and Selection of Movies
    Apr 25, 2024
  • Love to order direct from Shout.

    Love to order direct from Shout Factory! I always get a great price and they send their packages so quickly! I also appreciate being notified when certain titles are going out of print.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 24, 2024
  • Expedient delivery

    Expedient delivery. No damage to the product. Overall very satisfied.

    Sentiment
    • Positive
    Content
    • Shipping and Packaging
    Apr 24, 2024
  • Quick delivery service

    Quick delivery service! Great content and prices on this previous sale!

    Sentiment
    • Positive
    Content
    • Price and Value
    Apr 24, 2024
  • Great service

    Great service, fast shipment, and unbeatable offer on my items!

    Sentiment
    • Positive
    Content
    • Quality of Products and Service
    Apr 23, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shout! Factory  based on online reviews collected from Trustpilot. The analysis helps Film Distributors, Marketing Professionals, Product Managers, Customer Experience Analysts, Media Buyers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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