Customer Service Challenges at ScandinavianRest: Delays, Refunds, and Communication Issues
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Customer Service Challenges at ScandinavianRest: Delays, Refunds, and Communication Issues

ScandinavianRest faces multiple customer service issues with delays in refunds, technical difficulties, and lack of communication. Customers report problems with receiving ordered items, returning products, and getting refunds processed. The company's handling of returns and refunds is a recurring concern among reviewers, leading to dissatisfaction and frustration. Issues with communication, delays in responses, and unclear information contribute to negative experiences and erode trust in the brand.

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  • Customer Service Manager
  • Marketing Analyst
  • Product Manager
  • Quality Assurance Specialist
  • Retail Operations Manager

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Custom Date - Apr 13, 2024
Featured Content
  • Mistænkeligt

    Som flere andre har jeg problemer med at få penge retur pga “tekniske udfordringer”. Det lyder mistænkeligt,

    Sentiment
    • Negative
    Content
    • Refund and Return Process
    Mar 05, 2024
  • Ja det er et godt køb 😜 har nu fået

    Ja det er et godt køb 😜 har nu fået 2 gange søvnekspert på mit Garmin ur Efter køb af min 9 kg. dyne Det skulle jeg ha gjort for lang tid siden

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Mar 04, 2024
  • Det var en kæreste gave og min kæreste…

    Det var en kæreste gave og min kæreste er fuld tilfreds og mindre svede ture om natten og hun sover meget bedre.

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Mar 04, 2024
  • FUP VIRKSOMHED

    FUP VIRKSOMHED. Jeg mangler stadig at modtage mine penge for min retur på over 1000 kroner (!?). Hold jer LANGT væk fra den her virksomhed - der er ingen hjælp at hente.

    Sentiment
    • Negative
    Content
    • Refund and Return Process
    Mar 04, 2024
  • Super service og dejlig kvalitet

    Super service og dejlig kvalitet

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Feb 29, 2024
  • Jeg er så utrolig glad for min tyngde…

    Jeg er så utrolig glad for min tyngde dyne. Har anbefalet den til mine søskende og ægtefæller som også har købt en. Vh Anna Marie

    Sentiment
    • Positive
    Content
    • Product Quality and Effectiveness
    Feb 11, 2024
  • See All Reviews
Sentiment Analysis
-44 Net Promoter
Score
Languages
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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