Perl Mortgage, Inc. Reviews Analysis: Mixed Feedback on Customer Service and Loan Officers
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Perl Mortgage, Inc. Reviews Analysis: Mixed Feedback on Customer Service and Loan Officers

Perl Mortgage, Inc. receives mixed reviews with praise for responsive customer service, efficient processes, and helpful staff. However, some customers express disappointment with communication issues and rate competitiveness. Key points include positive experiences with specific loan officers like Barry Schwartz and Mark, while others highlight challenges with loan officers like James Counihan. Overall, Perl Mortgage is commended for making homeownership a reality for many, with strong customer support and guidance throughout the loan process.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Perl Mortgage was a huge help with our…

    Perl Mortgage was a huge help with our refinance. Pat Cannoe is the BEST!!! He offered us many different scenarios before moving forward. It was just as important to him that everything was right and made sense as it was for my wife and I. Quick responses and always happy to help from him and the whole team at Perl. Thanks all

    Sentiment
    • Positive
    Content
    • Smooth Home Buying Experience
    Jan 28, 2019
  • Excellent customer service

    I have had the pleasure of working with Barry Schwartz at Perl Mortgage for many years and he always delivers the highest possible customer service. I just closed on the sale of my home and purchase of a new one, and the service was flawless as ever. Barry and the other staff members I work with at Perl make me feel very supported. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 21, 2019
  • Another smooth transaction with Jeff Templin…

    Another smooth transaction with Jeff Templin and Perl Mortgage! I loved using the e-sign tool ahead of time. It certainly made for a quick and painless closing for all involved! Jeff took great care of us from start to finish. If I could give him six stars, I would. Thanks!!!

    Sentiment
    • Positive
    Content
    • Efficient Loan Process
    Jan 18, 2019
  • Professional, Prompt and Friendly!

    From our initial phone call with Deb to talking with Cheryl and Jennifer, our entire process was easy and very positive. I have heard that buying a house is one of the most stressful things you can do but everyone at PERL Mortgage helped the process go smoothly and I wasn't stressed at all!! We are so thankful for all of the amazing help in approving us for our first home. Thank you all so much :)

    Sentiment
    • Positive
    Content
    • Ease of Working with Perl Mortgage
    Jan 15, 2019
  • Loved working with Perl Mortgage

    Loved working with Perl Mortgage! Thanks for making this an easy process

    Sentiment
    • Positive
    Content
    • Ease of Working with Perl Mortgage
    Jan 09, 2019
  • WORST rate ever! So regreted going with PERL.

    Unfortunately I fully trusted this company as a first time house buyer and they completely ripped me off. I got the worst rate unimaginable with a credit score of over 800 and no debt and high income. I tried to be super quick and responsive during the process but unfortunately they did the worst job for me and at the end apologizing for what a terrible job they did and asking for the second chance. I'm refinancing my mortgage with almost 1% less rate with another bank which brought my monthly down to almost $450/month.I'll NEVER EVER recommend PERL mortgage to any of my friends.

    Sentiment
    • Negative
    Content
    • Negative Experience and Refinancing
    Jan 08, 2019
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PERL Mortgage, Inc   based on online reviews collected from Trustpilot. The analysis helps Real Estate Agents, Mortgage Brokers, Financial Analysts, Customer Service Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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