Perl Mortgage, Inc. Reviews Analysis: Mixed Feedback on Customer Service and Loan Officers
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Perl Mortgage, Inc. receives mixed reviews with praise for responsivecustomer service, efficient processes, and helpful staff. However, some customers express disappointment with communication issues and rate competitiveness. Key points include positive experiences with specific loan officers like Barry Schwartz and Mark, while others highlight challenges with loan officers like James Counihan. Overall, Perl Mortgage is commended for making homeownership a reality for many, with strong customer support and guidance throughout the loan process.
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Perl Mortgage was a huge help with our refinance. Pat Cannoe is the BEST!!! He offered us many different scenarios before moving forward. It was just as important to him that everything was right and made sense as it was for my wife and I. Quick responses and always happy to help from him and the whole team at Perl. Thanks all
Sentiment
Positive
Content
Smooth Home Buying Experience
Jan 28, 2019
Excellent customer service
I have had the pleasure of working with Barry Schwartz at Perl Mortgage for many years and he always delivers the highest possible customer service. I just closed on the sale of my home and purchase of a new one, and the service was flawless as ever. Barry and the other staff members I work with at Perl make me feel very supported. Thanks!
Sentiment
Positive
Content
Customer Service Excellence
Jan 21, 2019
Another smooth transaction with Jeff Templin…
Another smooth transaction with Jeff Templin and Perl Mortgage! I loved using the e-sign tool ahead of time. It certainly made for a quick and painless closing for all involved! Jeff took great care of us from start to finish. If I could give him six stars, I would. Thanks!!!
Sentiment
Positive
Content
Efficient Loan Process
Jan 18, 2019
Professional, Prompt and Friendly!
From our initial phone call with Deb to talking with Cheryl and Jennifer, our entire process was easy and very positive. I have heard that buying a house is one of the most stressful things you can do but everyone at PERL Mortgage helped the process go smoothly and I wasn't stressed at all!! We are so thankful for all of the amazing help in approving us for our first home. Thank you all so much :)
Sentiment
Positive
Content
Ease of Working with Perl Mortgage
Jan 15, 2019
Loved working with Perl Mortgage
Loved working with Perl Mortgage! Thanks for making this an easy process
Sentiment
Positive
Content
Ease of Working with Perl Mortgage
Jan 09, 2019
WORST rate ever! So regreted going with PERL.
Unfortunately I fully trusted this company as a first time house buyer and they completely ripped me off. I got the worst rate unimaginable with a credit score of over 800 and no debt and high income. I tried to be super quick and responsive during the process but unfortunately they did the worst job for me and at the end apologizing for what a terrible job they did and asking for the second chance. I'm refinancing my mortgage with almost 1% less rate with another bank which brought my monthly ...
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This page displays purchase options and a preview of the customer feedback analysis report for PERL Mortgage, Inc based on online reviews collected from Trustpilot. The analysis helps Real Estate Agents, Mortgage Brokers, Financial Analysts, Customer Service Managers, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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