Mixed Customer Sentiments for P.F. Chang's Highlighting Food Quality and Service
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Mixed Customer Sentiments for P.F. Chang's Highlighting Food Quality and Service

Mixed reviews for P.F. Chang's with positive comments on food quality, service, and staff demeanor, but negative feedback on wait times, food presentation, and pricing transparency. Customers praise specific servers and manager interactions while highlighting instances of food poisoning, slow service, and overpriced, subpar dishes. Complaints include issues with reservation management, lack of sauce in dishes, greasy food, and unpleasant dining experiences. Recommendations to improve cleanliness, communication, and food consistency are mentioned.

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Custom Date - May 29, 2024
Featured Content
  • We received our meal quickly and our…

    We received our meal quickly and our waiter (Aiden) was very friendly! The food was delicious!

    Sentiment
    • Positive
    Content
    • Service Experience
    Mar 03, 2024
  • Food was awesome everything fresh and…

    Food was awesome everything fresh and hot. Service was fast and friendly. Would recommend this restaurant to everyone.

    Sentiment
    • Positive
    Content
    • Food Quality and Taste
    Jan 03, 2024
  • The food tastes excellent

    The food tastes excellent! The staff are accommodating and friendly.The service is 5 star

    Sentiment
    • Positive
    Content
    • Food Quality and Taste
    Dec 21, 2023
  • Pepper steak like beef jerky to spicy…

    Pepper steak like beef jerky to spicy won’t go back to Henderson Nov had 2 dinners and 2 carry out Not good

    Sentiment
    • Negative
    Content
    • Food Quality and Taste
    Dec 08, 2023
  • Our server Danny was warm and polite

    Our server Danny was warm and polite. The food was great as usual

    Sentiment
    • Positive
    Content
    • Service Experience
    Nov 15, 2023
  • Service was horrible the food was awful…

    Service was horrible the food was awful and cold. I was wondering why we were the only customers in there on a Friday night! $195.00 later never again..

    Sentiment
    • Negative
    Content
    • Service Experience
    Oct 09, 2023
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Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for P.F. Chang's  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Experience Analysts, Food and Beverage Consultants, Marketing Professionals, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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