Mixed Feedback on Carrabba's: Quality Food and Service Amidst Portion Size and Timing Concerns
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Mixed Feedback on Carrabba's: Quality Food and Service Amidst Portion Size and Timing Concerns

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Mixed reviews for Carrabba's with customers praising the food quality, service, and specific staff members but criticizing portion sizes, wait times, and consistency in food preparation. Common themes include issues with salt levels, plastic use, slow service, and pricing. Positive mentions of specific locations and servers stand out amidst complaints about overcooked pasta, cold food, and unprofessional management.

Source: Trustpilot Reviews of Carrabbas 

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Customer Feedback Analysis of Carrabbas 

Explore Carrabba's customer feedback analysis: food, service quality, wait times & more insights to improve business strategy.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Jonathon was our waiter at Kissimmee on…

    Jonathon was our waiter at Kissimmee on February 16, 2024. The food and his service was top shelf. Jonathon was always cooperative with everything. Drinks, bread, butter, parmesan cheese, balsamic, you name it. 5 star!

    Sentiment
    • Positive
    Content
    • Service Quality
    Feb 19, 2024
  • Folade took great care of us

    Folade took great care of us. Very kind and helpful. Excellent service, we got our food quickly which is great when you have a fussy 2 year old.

    Sentiment
    • Positive
    Content
    • Service Quality
    Sep 02, 2023
  • Dined at Granville MI location on Jun…

    Dined at Granville MI location on Jun 23. We selected a new entree recommended by our great server, Rosemary. The food was very good the service wit attention to details made it an outstanding dinning afternoon.We coming back and asking for Rosemary she a joy

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 26, 2023
  • I came to order my food on the car side…

    I came to order my food on the car side carry out and it took them 15 to 30minutes for someone to come out to order the food and I see all these other people ordering there food but no one came out to order my food

    Sentiment
    • Negative
    Content
    • Service Quality
    Feb 07, 2020
  • GR8 4 D8 Nite

    GR8 4 D8 Nite! Savory food, dim lighting, big cozy booths offer lots of privacy from other patrons. Good portions, great service and even though it's a tiny bit pricey, you get what you pay for so it's money well spent for a nice evening out.

    Sentiment
    • Positive
    Content
    • Atmosphere
    Feb 17, 2019
  • Outstanding food, service, and atmosphere

    Outstanding food, service, and atmosphere. Never had a disappointing experience. One of the best restaurants in Houston, TX!

    Sentiment
    • Positive
    Content
    • Service Quality
    May 06, 2018
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Carrabbas  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Marketing Professionals, Customer Experience Analysts, Food & Beverage Consultants, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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