Mixed User Feedback on Zengo App: Praise for Service, Concerns Over Access and Fees
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Mixed User Feedback on Zengo App: Praise for Service, Concerns Over Access and Fees

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Zengo app users have mixed opinions. While some praise the user-friendly interface and prompt customer service, others complain about technical issues, high fees, and difficulties accessing funds. Some users faced challenges with deposits, transactions, and support responsiveness, leading to frustration and distrust. Despite positive customer service experiences, negative feedback highlights issues with lost funds, lack of access, and perceived inefficiency. Users also expressed concerns about security, fee transparency, and the app's usability. Overall, Zengo users appreciate quick responses from customer support but raise significant concerns about fund accessibility and transactional problems.

Source: Trustpilot Reviews of Zengo 

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Customer Feedback Analysis of Zengo 

Insightful Zengo app feedback report covering customer service, transaction issues, and more for strategic improvements.

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Custom Date - Dec 26, 2024
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  • Trop compliqué

    Application pour professionnels et sĂ»rement pas pour des dĂ©butants en cryptos. Impossible de parler Ă  un interlocuteur. C’est par messagerie qu’on peut les contacter et uniquement en anglais ! Bon courage pour rĂ©cupĂ©rer vos fonds


    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 01, 2024
  • I paid for to speed up my transaction…

    I paid for to speed up my transaction through the wallet and they took the money for it and never sped the transaction up customer support didn’t listen at all or care about my problem and eventually banned me from support chat because I told dude I hope he gets murdered in his sleep. F**kin amateur hour.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Dec 31, 2023
  • Frais d achats de BTC

    Zengo travaille avec de sites pour acheter des BTC. J ai utilisĂ© Banxia car en allant voir les frais sur Zengo il Ă©tait marquĂ© 0% de frais. Hors une fois le virement fais ils ont pris 0 euros de frais de gestion mais plus de 17 euros de frais de rĂ©seau pour un virement de 100 euros soit plus de 17% 😳😳😳

    Sentiment
    • Negative
    Content
    • Fee Complaints
    Dec 20, 2023
  • super fast exchanges

    super fast exchanges. but it needs 40 usd to swap.

    Sentiment
    • Positive
    Content
    • Fee Complaints
    Nov 11, 2023
  • They delay trades to suit them as the…

    They delay trades to suit them as the market fluctuates. Oldest trick in finance.

    Sentiment
    • Negative
    Content
    • Transaction Issues
    Oct 05, 2023
  • se puede intercambiar BTC por ETH?

    se puede intercambiar BTC por ETH?

    Sentiment
    • Positive
    Content
    • User-Friendliness and Interface
    Sep 16, 2023
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Sentiment Analysis (limited preview)
-12 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zengo  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Financial Analysts, Marketing Professionals, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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