Mixed Reviews for Aloft Chicago: Spacious Rooms, Friendly Staff, and Great Location, but Noise and Safety Concerns Exist
Unlock Key Insights: Aloft Chicago Downtown River North Review Analysis
๎515 N Clark St, Chicago, IL 60654, United States
Aloft Chicago Downtown River North receives mixed reviews, with positive comments on spacious rooms, friendly staff, great location, and cleanliness. However, negative feedback includes issues with room lighting, noise disturbances, safety concerns, and unhelpful staff reactions to incidents like theft. Guests appreciate the convenient walkability to attractions and restaurants but highlight the lack of outlets in rooms and outdated room features. Overall, the hotel offers modern rooms, amenities like a pool table, and proximity to public transit, but improvements are needed in noise insulation, staff responsiveness, and room maintenance.
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This is been my go to hotel for the past 5 to 6 years while in Chicago for business, and Iโve really started to fall in love with all the little restaurants that Iโve come to get to know over the years. From the Smith, the gauge, Raman-San - you name it this hotel location is perfect for everything, including a cheeky pint at the end of the night at fado if the moon is full.On my last visit to aloft, I had a bit of a not so great experience, but Iโm not letting it discount the fact that I will ...
Sentiment
Positive
Content
Restaurant and Food Options
Have stayed twice now, and the staff is easily the most friendly and helpful staff I've encountered at a hotel in Chicago.I did only give the rooms 4* because they are a little smaller than I am used to seeing in the area.I will 100% be back again though, and highly recommend!Safety: I like that the elevators require a room key to select a floor.Walkability: Great neighborhood, and only a block from the Grand RedLine which provides easy access to basically anywhere in the city.
Sentiment
Positive
Content
Staff Friendliness and Service
Front desk check in was simple and fast. Aloft has free water in your room waiting for you. The room is very clean and spacious. Very clean. I have the handicap shower. Elevators are fast. Use your room key to operate. We ate dinner at the WXYZ restaurant in the hotel. Everything was delicious! I recommend staying here while in Chicago.
Sentiment
Positive
Content
Hotel Amenities
Hotel was great. Staff is very helpful. Parking is a nightmare. Pay for the valet. It was pretty loud at night. Sirens and yelling. But inside the hotel was quiet and safe. This town knows how to celebrate St. Pattys day.Rooms: New. Comfy. Everything we needed.Walkability: We walked 20 km. Hit lots of sites
Sentiment
Positive
Content
Safety and Security
My best friend and I stayed here last weekend for a concert at The Salt Shed. Not only was this location under a 10-minute drive to the venue, but it was in a great location to walk to so many different places to check out and eat at.Staff: All the valet & front desk staff were super nice and very helpful. I had them valet my car & I remembered that i accidentally left my medicine in the car, i felt so bad having them go back & get my car so that I could retrieve it but they were SO nice about ...
Sentiment
Positive
Content
Staff Friendliness and Service
I was pleasantly surprised with this hotel! The rooms were a lot more spacious than I anticipated and even though there were only 2 of us, we could have had 4 in the room without feeling too claustrophobic. The only thing I wish were different about the rooms was the lighting. In order to turn on the light for the shower/toilet area, you had to have all the lights on the side of the room on (over the sink & closet area), which makes it hard to be discrete when others are sleeping. Our TV was no...
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