Zoom Workplace Online Reviews Executive Summary
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Zoom Workplace Online Reviews Executive Summary

The executive summary highlights mixed feedback for Zoom Workplace. While some users appreciate its features like sound quality and ease of access, others face issues like WiFi disconnection, sharing private information, and difficulty in sending invites. Additionally, users express dissatisfaction with recent updates affecting meeting quality. Despite challenges, some users praise the platform for helping them connect and conduct classes effectively. Overall, Zoom Workplace is commended for its reliability, particularly in business settings.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quality

    High quality. Fast, reliable, simple. Great for business.

    Sentiment
    • Positive
    Content
    • Meeting Quality
    Apr 19, 2024
  • Terrible

    Keeps kicking me off but my gf can be on even in the same room same bars good service

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 18, 2024
  • Unable to add attendees

    I just switched over from Android to iPhone, and create all of my Zoom invitations from the app. For whatever reason, Zoom does not allow me to do this from the iPhone app. The option to send the invite is greyed out. This is very frustrating, as I now have to use my laptop to send links for meetings. I am mobile in my job, so I rarely sit down to work on a laptop for anything. So bummed.

    Sentiment
    • Negative
    Content
    • App Features
    Apr 18, 2024
  • Pre-Operation ZOOM Class

    This Pre-Operation ZOOM Class is just super!!! It has prepared me in such a helpful and wonderful way a week before I’m going into my left knee replacement surgery with Dr. Alex Bradley (An outstanding joint-replacement orthopedist). Both the Sutter Health and the Summit Health System are just wonderful that their staff members are all very professional, polite, and caring. They are truly respectable, and I’m feeling very lucky to have them in my back!!!

    I especially want to thank Ms. Wendi Rickman for being the outstanding host of the helpful Pre-Operation ZOOM Class!
    Not only being professional, Ms. Wendi is also a very sweet and warm person that she is willing to go out of her way to answer extra questions for patients and trying her best to fulfill patient’s specific needs. Respect and Salute to Ms. Wendi Rickman!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 18, 2024
  • Disconnecting My WiFi???

    Zoom disconnects my WiFi for no reason, I know it’s the app because my other device on the same WiFi is working fine.

    Sentiment
    • Negative
    Content
    • Networking Concerns
    Apr 18, 2024
  • Zoom stopped working with my Bluetooth speaker

    I used to love Zoom but suddenly it stopped working with my Bluetooth speaker and now it is pretty useless because the speaker from iPhone is terrible on its own. It seems there isn’t any help available anywhere I tried to find where in Zoom there may be a settings area but there isn’t one. I tried to go to the website and also to call but it is not intuitive at all.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 17, 2024
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zoom Workplace based on online reviews collected from App Store. The analysis helps Business Analysts, Product Managers, Customer Experience Specialists, Marketing Professionals, IT Support Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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