Executive Summary of User Reviews for the Genie App
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Executive Summary of User Reviews for the Genie App

The 'Genie' app has received mixed reviews from users, highlighting significant issues with app stability, frequent mandatory updates, and poor customer service. Many users report glitches when trying to access features or make transactions, leading to frustration with the app's usability. Additionally, problems with funds transfer and notification overload further diminish user experience. While some appreciate the user-friendly interface and convenience of the app, the ongoing technical issues and lack of timely support have caused dissatisfaction among a considerable portion of the user base. If these concerns are not addressed, it may drive users to seek alternatives.

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Custom Date - Oct 30, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Give a skip to update

    Dont make updatea mandatory. Its annoying when I start the app for a very urgent fund transfer and app ask for an mandatory update. Hate it

    Sentiment
    • Negative
    Content
    • Mandatory Updates
    Aug 21, 2024
  • notification is really annoying

    notification is really annoying just filling up data. In the phone memory and before we delete them now cannot please fix this

    Sentiment
    • Negative
    Content
    • Notification Annoyances
    May 18, 2024
  • Reload worst

    Poor customer service i reload 24th of april reload airtel number not yet update that reload

    Sentiment
    • Negative
    Content
    • Payment Issues
    Apr 27, 2024
  • Not working

    The app freeze when the pin setting option comes and i tried many times after reinstalling it but not working.
    What else can we expect from dialog?

    Sentiment
    • Negative
    Content
    • App Glitches
    Apr 19, 2024
  • No customer support

    Smoothly running app. But poor customer services offered by soft-logic brokers is a buzz kill. Disappointed.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 18, 2024
  • Genie is real Genie

    This app amazing in his work it’s look like whole bank in our finger point 💜

    Sentiment
    • Positive
    Content
    • User Experience Feedback
    Apr 07, 2024
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Sentiment Analysis (of 30 reviews)
-44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Genie based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Service Managers, UX/UI Designers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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