Positive Reviews Highlight Clements Worldwide's Excellent Service and Competitive Rates
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Clements Worldwide receives high praise for its quick responses, excellent customer service, competitive rates, and efficient handling of insurance processes. Customers appreciate the professionalism of agents like Federica Ricotta and Barbera F., highlighting their fast and clear communication. Positive feedback also emphasizes the user-friendly web tools for policy management. However, some reviews mention issues with onboarding processes and premium increases. Overall, Clements stands out for its customer-centric approach, responsiveness, and affordability.
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After my initial contact, Ms. Barbera Federica, was absent due to illness during the process, she referred me to a Clements Dependence in Italy, which dealt with my concerns immediately. Barbera contacted me immediately the following day to finalize the process. An exemplary professional attitude, which is unfortunately rare these days. I was extremely satisfied with the way the insurance was handled. Thank you
Sentiment
Positive
Content
Customer Service Excellence
Apr 24, 2024
Quite easy to get along with them
Quite easy to get along with them, just a phone call and a very cooperative customer relationship officer is here to get everything sorted out for you.
Sentiment
Positive
Content
Professional and Helpful Staff
Apr 24, 2024
Excellent service
I am always happy with the excellent customer service I receive when arranging my car insurance. Even with multiple changes to our situation over a few days they were patient and helpful getting me exactly the policy we needed. Thank you again!
Sentiment
Positive
Content
Customer Service Excellence
Apr 24, 2024
Quick response
Quick response, great rates and professional service.
Sentiment
Positive
Content
Efficient Processing and Quick Response
Apr 23, 2024
Lack of Clear Communication; Unilateral Policy Changes
Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.
Sentiment
Negative
Content
Clear Communication and Information
Apr 23, 2024
Competitive car insurance rates from…
Competitive car insurance rates from Clements and good service.Highly recommended.
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This page displays purchase options and a preview of the customer feedback analysis report for Clements Worldwide based on online reviews collected from Trustpilot. The analysis helps Insurance Agents and Brokers, Customer Service Managers, Marketing Professionals, Product Managers, Risk Management Consultants to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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