Positive Reviews Highlight Clements Worldwide's Excellent Service and Competitive Rates
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Positive Reviews Highlight Clements Worldwide's Excellent Service and Competitive Rates

Clements Worldwide receives high praise for its quick responses, excellent customer service, competitive rates, and efficient handling of insurance processes. Customers appreciate the professionalism of agents like Federica Ricotta and Barbera F., highlighting their fast and clear communication. Positive feedback also emphasizes the user-friendly web tools for policy management. However, some reviews mention issues with onboarding processes and premium increases. Overall, Clements stands out for its customer-centric approach, responsiveness, and affordability.

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  • Customer Service Managers
  • Marketing Professionals
  • Product Managers
  • Risk Management Consultants

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Custom Date - May 24, 2024
Featured Content
  • After my initial contact

    After my initial contact, Ms. Barbera Federica, was absent due to illness during the process, she referred me to a Clements Dependence in Italy, which dealt with my concerns immediately. Barbera contacted me immediately the following day to finalize the process. An exemplary professional attitude, which is unfortunately rare these days. I was extremely satisfied with the way the insurance was handled. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Quite easy to get along with them

    Quite easy to get along with them, just a phone call and a very cooperative customer relationship officer is here to get everything sorted out for you.

    Sentiment
    • Positive
    Content
    • Professional and Helpful Staff
    Apr 24, 2024
  • Excellent service

    I am always happy with the excellent customer service I receive when arranging my car insurance. Even with multiple changes to our situation over a few days they were patient and helpful getting me exactly the policy we needed. Thank you again!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Quick response

    Quick response, great rates and professional service.

    Sentiment
    • Positive
    Content
    • Efficient Processing and Quick Response
    Apr 23, 2024
  • Lack of Clear Communication; Unilateral Policy Changes

    Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.

    Sentiment
    • Negative
    Content
    • Clear Communication and Information
    Apr 23, 2024
  • Competitive car insurance rates from…

    Competitive car insurance rates from Clements and good service.Highly recommended.

    Sentiment
    • Positive
    Content
    • Competitive Pricing
    Apr 22, 2024
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Sentiment Analysis (of 30 reviews)
78 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Clements Worldwide  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents and Brokers, Customer Service Managers, Marketing Professionals, Product Managers, Risk Management Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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