User Complaints and Issues with Channel 4 App
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User Complaints and Issues with Channel 4 App

Users complain about frequent disconnects and error messages when using the app with LG TV. Some users have also experienced issues with subscription payments and login errors. The app is criticized for its long ad breaks and lack of functionality, such as the inability to skip to specific parts of a program. Many users find the app unreliable, with frequent crashes and playback abandonment.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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  • Rubbish

    Itā€™s hard work trying to get it on your TV I swear they make it has difficult as possible. I will do with out it and watch some thing else ,

    Sentiment
    • Negative
    Content
    • App Connectivity Issues
    Oct 03, 2023
  • the

    this was a

    Sentiment
    • Negative
    Content
    • Lack of Features and Functionality
    Oct 03, 2023
  • Sticks on ads

    Watching on the iPhone app, it often goes to a never ending ad break, advert after advert and doesnā€™t go back to the show. Really frustrating and makes me avoid watching things on channel 4.

    Sentiment
    • Negative
    Content
    • Excessive Ads
    Oct 03, 2023
  • Buggy airplay support

    Whenever I airplay to my LG TV it disconnects and and provides an error message saying ā€œchannel 4 is unavailableā€.
    It plays just fine on the phone.

    This should be table stakes functionality for an iOS App.

    Sentiment
    • None
    Content
    • Airplay Compatibility Issues
    Oct 01, 2023
  • KISS

    Keep it SIMPLEā€¦ stupid!

    iOS 16.7 / signed in / region /ā€¦ā€¦ just a rolling symbol.

    Doesnā€™t retain settingsā€¦ doesnā€™t work.

    Sentiment
    • Negative
    Content
    • Lack of Features and Functionality
    Sep 30, 2023
  • Completely useless

    Seemingly impossible to sign in or do anything at all. How can it be so hard to sort this app out when it once used to work flawlessly?

    Sentiment
    • Negative
    Content
    • Login and Sign-in Problems
    Sep 28, 2023
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Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Channel 4 based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Marketing Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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