Universal Relocations: Efficient Service, Timely Updates, and Responsive Staff
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Universal Relocations: Efficient Service, Timely Updates, and Responsive Staff

Universal Relocations receives positive feedback for their efficient customer service, timely updates, and end-to-end tracking. Customers appreciate the responsive staff, smooth delivery process, and detailed attention to packaging. While some reviews mention minor delays or damages, overall satisfaction with the service is high.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent service

    I used universal twice for international shipping and the service is really good. Special thanks to Sharmila for coordinating and making it seemless. Highly recommend

    Sentiment
    • Positive
    Content
    • Door-to-Door Service
    Apr 22, 2024
  • No damages but delays

    The shipment received without any damage but it was over one month delayed. The dealing staff especially Sini, Madhusudan and Neelkanta were quite cooperative but I am giving 5 stars to the efforts of Sini particularly.

    Sentiment
    • Positive
    Content
    • Issues with Delays and Damages
    Feb 16, 2024
  • highly recommend universal relocation services

    Glad to have chosen to transport consignment with universal relocation. prompt updates on shipment status, customs handling, on-time pickup & drop off services made it pleasant experience. Job well done by Universal team!

    Sentiment
    • Positive
    Content
    • Overall Smooth Delivery Experience
    Jan 15, 2024
  • I was extremely satisfied with the…

    I was extremely satisfied with the entire process, from pickup to delivery. Throughout the journey, I received consistent updates on the shipment container, complete with tracking details right from day one, which put my mind at ease. Although the overall delivery time exceeded three months, I had anticipated this, so I have no complaints in that regard. Additionally, the delivery staff were exceptionally pleasant and friendly, adding to the positive experience.

    Sentiment
    • Positive
    Content
    • Overall Smooth Delivery Experience
    Nov 07, 2023
  • Universal relocations helped me ship…

    Universal relocations helped me ship some boxes from USA to India. The process was very smooth from the start till the delivery of boxes. Like to thank Sharmila for keeping delivery dates flexible as I had a family emergency. Boxes arrived in good shape and in expected time. Highly recommend Unirelco. Thanks for the help!

    Sentiment
    • Positive
    Content
    • Professionalism and Information Sharing
    Nov 04, 2023
  • Pathetic company to work with

    Pathetic company to work with. I shipped my entire house hold stuff from India to USA. 46 boxes in April. And then 6 boxes in June. Both billed separately for us. The first shipment arrived in June and I had to keep that in storage for 3 months and paid for it to universal. The other 6 boxes arrived in august and got delivered to me in August itself. Now, in October my rest of the shipment was delivered but they lost 7 boxes. Lot of stuff damaged. Now, team is refusing to corporate and says gang only one box is missing. No one picks calls and replies to emails with multiple follow ups. DO NOT CHOOSE UNIVERSAL RELOCATIONS.

    Sentiment
    • Negative
    Content
    • Issues with Delays and Damages
    Oct 31, 2023
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Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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