Mixed Customer Sentiments Towards PhilRx Services
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Mixed Customer Sentiments Towards PhilRx Services

PhilRx receives mixed reviews regarding their pricing, delivery speed, customer service, and prescription fulfillment. While some customers appreciate the ease of ordering and timely delivery, others express frustration with delays, high prices, and communication issues. The company's customer service receives praise for being courteous and helpful, but concerns arise around prescription costs and delivery times. Overall, customers value the effort to find affordable options but face challenges with expensive medications and slow processing times.

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  • Healthcare Marketers
  • Pharmaceutical Executives
  • Customer Experience Managers
  • Healthcare Policy Analysts
  • Pharmacy Retail Managers

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Custom Date - Oct 31, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pretty slow delivery of meds

    Pretty slow delivery of meds, but probably was partly because of Aetna.

    Sentiment
    • Positive
    Content
    • Delivery Speed and Reliability
    Apr 24, 2024
  • Expense is the biggest issue for me

    Expense is the biggest issue for me. I’ve got to use these drops for the rest of my life.

    Sentiment
    • None
    Content
    • Price and Affordability
    Apr 23, 2024
  • Your word seems to be your bond

    Your word seems to be your bond. You do what you say you are going to do.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Experience
    Apr 23, 2024
  • Responses to my questions/comments we

    Responses to my questions/comments were done quickly and were easy to understand. Very professional and courteous.

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Apr 23, 2024
  • Really nice phone support

    Really nice phone support that answered all my questions clearly and completely. Courteous, professional, friendly. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Apr 23, 2024
  • Angelo was very helpful and friendly

    Angelo was very helpful and friendly. He was able to help me with several prescriptions. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service and Support
    Apr 23, 2024
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for PhilRx  based on online reviews collected from Trustpilot. The analysis helps Healthcare Marketers, Pharmaceutical Executives, Customer Experience Managers, Healthcare Policy Analysts, Pharmacy Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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