Mixed Customer Feedback for OpenSky: Shipping Delays, Poor Customer Service, and Quality Issues
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Mixed Customer Feedback for OpenSky: Shipping Delays, Poor Customer Service, and Quality Issues

OpenSky has received mixed reviews from customers, with complaints about long shipping times, poor customer service, damaged products, incorrect orders, and quality issues. Many customers reported difficulties in contacting customer service and receiving timely responses. Some items did not match their descriptions or were of low quality. Despite some positive feedback on product quality and delivery speed, negative experiences regarding customer service, order accuracy, and product condition were prevalent.

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Custom Date - May 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Watching yours transaction with this…

    Watching yours transaction with this company, they refused to me to returning an item without notice before to placing an order. Matter of fact wasn't a final sale or clearance.I think didn't deserved none star.

    Sentiment
    • Negative
    Content
    • Refund and Return Process
    Nov 19, 2022
  • Still waiting on an order I placed 10…

    Still waiting on an order I placed 10 days ago. It allegedly shipped from California 9 days ago, and had an expected delivery date of 3 days ago. Will I ever receive my order?

    Sentiment
    • Negative
    Content
    • Order Tracking and Communication
    Oct 29, 2020
  • Great quality and great price!

    I am so pleased with our new rug! I didn’t really know how the quality would be with how great the price is. Great quality, great price and delivered faster than originally predicted.

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Aug 21, 2020
  • I ordered a set of Jo Malone scents

    I ordered a set of Jo Malone scents. They set the wrong set of scents and did not correct the ad so you may order one set and receive another.

    Sentiment
    • Negative
    Content
    • Product Sizing and Description Accuracy
    Jun 30, 2020
  • Expectations met!

    Product was exactly what I was looking for. Thank you

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Jun 29, 2020
  • Okay quality stuff good price

    Okay quality stuff good price

    Sentiment
    • None
    Content
    • Product Quality and Accuracy
    Jun 29, 2020
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Sentiment Analysis (of 30 reviews)
-45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for OpenSky  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, E-commerce Managers, Customer Experience Specialists, Retail Industry Consultants, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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