Hyatt Centric Times Square New York - Prime Location, Clean Rooms, and Mixed Service Feedback
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Hyatt Centric Times Square New York - Prime Location, Clean Rooms, and Mixed Service Feedback

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135 W 45th St, New York, NY 10036, United States

Hyatt Centric Times Square New York is praised for its prime location near Times Square, Broadway shows, and Rockefeller Center. Guests appreciate the clean rooms and friendly staff. However, there are mentions of hidden fees, noisy rooms, and issues with room service. Some guests highlight exceptional service from staff members like Eva. Overall, the hotel offers a modern and comfortable stay in the bustling Times Square area.

Source: Google Business Reviews of Hyatt Centric Times Square New York

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Customer Feedback Analysis of Hyatt Centric Times Square New York

Discover insights from the Hyatt Centric Times Square NY report: location, cleanliness, service, and more for informed business decisions.

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  • Love the Hyatt Centric Time Square. It's a bit pricey but hey..... it's for the bosses and the people that appreciate the finer things in life. Views from the high floors were bananas!! Highly recommended!

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • What a fantastic hotel in a great location. Every member of the staff from desk to rooms were friendly, accommodating, and willing to help us navigate our NYC vacation.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Stayed for a 2-week business trip. I was on the 41st floor so it was extremely quiet. Right next to time square. Room/bathroom was clean. I don’t recommend breakfast as it’s microwaved and not prepared to order.

    Sentiment
    • Positive
    Content
    • Noise Level

  • One of the best place to stay at Times squre

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Rooms: Clean and comfortable bed, empty mini bar,Food & drinks: Breakfast is not recommended, expensive and little variety

    Sentiment
    • Positive
    Content
    • Room Amenities

  • This used to be a great service hotel. But downgraded especially restaurant area. Full service breakfast is no longer available and very limited compromised menu. It is so sad this kinds of changes are happening.

    Sentiment
    • None
    Content
    • Service Quality
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70 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hyatt Centric Times Square New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Consultants, Market Researchers, Customer Experience Specialists, Tourism Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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