Bupa App Issues and Limited Functionality Frustrate Users
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Bupa App Issues and Limited Functionality Frustrate Users

Bupa app crashes, logs out users, and fails to load. Inaccurate information and lack of support frustrate customers. Limited functionality in finding providers. Easy to use for some features like making payments and tracking fees. Claims process is problematic and causes app freezing. Mixed customer service experience. Inconsistent coverage for different visa types. Verification code issue and lack of support for app problems. New digital identity update causes login difficulties. Inefficient refund process and slow transaction completion.

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  • App Developers
  • Customer Service Managers
  • Health Insurance Executives
  • UX/UI Designers

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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  • Buggy

    The apps ‘Find a Provider’ service is bugged.

    When brought up with the map and location finder it does not show anywhere covering my location the Bupa Providers (my location in Cairns has plenty of them).

    Sentiment
    • Negative
    Content
    • Provider Search
    Oct 23, 2023
  • Mrs

    Confusing when making a claim says: Add new item - asking for Item no’s.
    Should say: Add item no’s NOT new item!

    Sentiment
    • Positive
    Content
    • Claim Process
    Oct 23, 2023
  • Bupa App

    I have used the Bupa app a number of times now and find it easy to use and everything is self explatory. Payment is received quickly

    Sentiment
    • Positive
    Content
    • Claim Process
    Oct 17, 2023
  • Ease of access

    Currently doing regular physio group classes. It is great to be able to track all fees charged.

    Sentiment
    • Positive
    Content
    • App Functionality
    Oct 15, 2023
  • I can’t sign in with the new system!!

    The new login page shows blank screen. Today I can’t sign in when I need to access my account!! I have kept trying for the pas 30 mins, refreshing the website but it won’t load at all even though my internet is fine!

    Sentiment
    • Negative
    Content
    • Login Issues
    Oct 14, 2023
  • Useless

    App fails to recognise my date of birth or my membership number.
    A plot to make claims difficult I suspect, not being paranoid at all!

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 04, 2023
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Sentiment Analysis (of 30 reviews)
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