Exceptional Customer Service and Privacy Protection with JUMBO
Unlock Insights into JUMBO's Customer Service & Privacy Protection
JUMBO stands out for its exceptional customer service, prompt responses, and dedication to user satisfaction. Users praise the app for its effectiveness in protecting online privacy and providing peace of mind. The support team is highly responsive and goes above and beyond to address user concerns quickly and efficiently.
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Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.
Sentiment
Positive
Content
Bug Reports and Issue Resolution
May 01, 2023
Réactivité de l'équipe support et réponse apportée
L'équipe a tout de suite répondu à ma question de façon très précise. Je voulais savoir si une traduction en français serait disponible prochainement. Ce ne sera pas le cas mais il était important que l'on me réponde et ils l'ont fait. Sinon j'apprécie énormément cette application unique en son genre qui protège mes données.
Sentiment
Positive
Content
Feedback Responsiveness
May 01, 2023
Jumbo always provides customer service…
Jumbo always provides customer service above and beyond. They actually read input and noted from customers and respond appropriately. So happy with the protection for my cell phone as well! top notch company!
Sentiment
Positive
Content
Customer Service Excellence
Feb 19, 2023
The timeNice experience and help was awesome thank…
The time and help was awesome thank you all for all the help 💜 they work very hard there
Sentiment
Positive
Content
Quick Response and Support
Nov 03, 2022
Very fast response to questions and…
Very fast response to questions and support. Great customer service
Sentiment
Positive
Content
Quick Response and Support
Sep 21, 2022
Sehr bemüht Technische Bugs…
Sehr bemüht Technische Bugs zulösen,schneller und professioneller Support
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for JUMBO based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Privacy Policy Analysts, App Developers, Digital Marketing Specialists, Cybersecurity Experts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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