Exceptional Customer Service and Privacy Protection with JUMBO
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Exceptional Customer Service and Privacy Protection with JUMBO

JUMBO stands out for its exceptional customer service, prompt responses, and dedication to user satisfaction. Users praise the app for its effectiveness in protecting online privacy and providing peace of mind. The support team is highly responsive and goes above and beyond to address user concerns quickly and efficiently.

Best for
  • Customer Service Managers
  • Privacy Policy Analysts
  • App Developers
  • Digital Marketing Specialists
  • Cybersecurity Experts

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Custom Date - May 27, 2024
Featured Content
  • Submitted a bug report on Sunday

    Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.

    Sentiment
    • Positive
    Content
    • Bug Reports and Issue Resolution
    May 01, 2023
  • Réactivité de l'équipe support et réponse apportée

    L'équipe a tout de suite répondu à ma question de façon très précise. Je voulais savoir si une traduction en français serait disponible prochainement. Ce ne sera pas le cas mais il était important que l'on me réponde et ils l'ont fait. Sinon j'apprécie énormément cette application unique en son genre qui protège mes données.

    Sentiment
    • Positive
    Content
    • Feedback Responsiveness
    May 01, 2023
  • Jumbo always provides customer service…

    Jumbo always provides customer service above and beyond. They actually read input and noted from customers and respond appropriately. So happy with the protection for my cell phone as well! top notch company!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 19, 2023
  • The timeNice experience and help was awesome thank…

    The time and help was awesome thank you all for all the help 💜 they work very hard there

    Sentiment
    • Positive
    Content
    • Quick Response and Support
    Nov 03, 2022
  • Very fast response to questions and…

    Very fast response to questions and support. Great customer service

    Sentiment
    • Positive
    Content
    • Quick Response and Support
    Sep 21, 2022
  • Sehr bemüht Technische Bugs…

    Sehr bemüht Technische Bugs zulösen,schneller und professioneller Support

    Sentiment
    • Positive
    Content
    • Bug Reports and Issue Resolution
    Sep 11, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for JUMBO  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Privacy Policy Analysts, App Developers, Digital Marketing Specialists, Cybersecurity Experts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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