Headspace Customer Service and Billing Woes: Unauthorized Charges, Poor Response Times, and Subscription Cancellation Issues
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Headspace Customer Service and Billing Woes: Unauthorized Charges, Poor Response Times, and Subscription Cancellation Issues

Headspace faces significant customer service and billing issues, with multiple complaints of unauthorized charges, poor response times, and difficulties in canceling subscriptions. Users express frustration over being billed for services they did not want or use, leading to a lack of trust in the company's practices. The app itself receives mixed reviews, with some praising its content quality, while others criticize its disorganization and lack of customization options.

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Custom Date - May 22, 2024
Featured Content
  • They steal your money

    Don’t use free trials - it’s impossible to get out without being charged for an annual subscription. They also charge you before your free trial is over. The app is not good with your mental health - ironic right?

    Sentiment
    • Negative
    Content
    • Subscription Charges and Refunds
    Apr 13, 2024
  • Far to americanised now

    Have used Headspace for a long time but since its takeover it has become very americanised. A general sense that those now in control have no commitment to its original principles,

    Sentiment
    • Negative
    Content
    • Unsatisfactory Content and Features
    Jan 10, 2024
  • Dreadful customer service

    They took the money for a subscription but I haven't received the link to start using it. I have sent 2 enquiries chasing up the problem but haven't received a reply. Dreadful customer service.

    Sentiment
    • Negative
    Content
    • Lack of Response from Support
    Jan 05, 2024
  • Use CALM for great experience

    I was on a free “trial” and noticed that they put through my bank a yearly fee before the trial was up. Customer service is horrific.

    Sentiment
    • Negative
    Content
    • Subscription Charges and Refunds
    Dec 10, 2023
  • Ich habe mein Abo innerhalb der App…

    Ich habe mein Abo innerhalb der App gekündigt und es wurde dennoch verlängert und die Zahlung natürlich eingezogen

    Sentiment
    • Negative
    Content
    • Subscription Charges and Refunds
    Dec 05, 2023
  • Scam

    Scam! They will set up auto billing outside of the Apple Store and not notify you of auto renewal and then refuse to refund you! Don’t but this app! Just out for the money!

    Sentiment
    • Negative
    Content
    • Lack of Trust and Ethical Concerns
    Nov 30, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for headspace  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, UX/UI Designers, Digital Marketers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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