Headspace Customer Service and Billing Woes: Unauthorized Charges, Poor Response Times, and Subscription Cancellation Issues
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Headspace faces significant customer service and billing issues, with multiple complaints of unauthorized charges, poor response times, and difficulties in canceling subscriptions. Users express frustration over being billed for services they did not want or use, leading to a lack of trust in the company's practices. The app itself receives mixed reviews, with some praising its content quality, while others criticize its disorganization and lack of customization options.
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Don’t use free trials - it’s impossible to get out without being charged for an annual subscription. They also charge you before your free trial is over. The app is not good with your mental health - ironic right?
Sentiment
Negative
Content
Subscription Charges and Refunds
Apr 13, 2024
Far to americanised now
Have used Headspace for a long time but since its takeover it has become very americanised. A general sense that those now in control have no commitment to its original principles,
Sentiment
Negative
Content
Unsatisfactory Content and Features
Jan 10, 2024
Dreadful customer service
They took the money for a subscription but I haven't received the link to start using it. I have sent 2 enquiries chasing up the problem but haven't received a reply. Dreadful customer service.
Sentiment
Negative
Content
Lack of Response from Support
Jan 05, 2024
Use CALM for great experience
I was on a free “trial” and noticed that they put through my bank a yearly fee before the trial was up. Customer service is horrific.
Sentiment
Negative
Content
Subscription Charges and Refunds
Dec 10, 2023
Ich habe mein Abo innerhalb der App…
Ich habe mein Abo innerhalb der App gekündigt und es wurde dennoch verlängert und die Zahlung natürlich eingezogen
Sentiment
Negative
Content
Subscription Charges and Refunds
Dec 05, 2023
Scam
Scam! They will set up auto billing outside of the Apple Store and not notify you of auto renewal and then refuse to refund you! Don’t but this app! Just out for the money!
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for headspace based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, UX/UI Designers, Digital Marketers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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