Blue Cross HK App Facing Technical Challenges and User Dissatisfaction
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Blue Cross HK App Facing Technical Challenges and User Dissatisfaction

The Blue Cross HK app is facing significant issues post-update, including frequent downtimes, login problems, data format errors, and inability to upload claims. Users express frustration over the app's constant errors, lack of functionality, and update-related bugs. Many highlight the app's incompetence, with concerns about its reliability. Requests for improvements include enabling PDF uploads for claims, enhancing user experience, and addressing login failures. Overall, users are dissatisfied with the app's performance and question its reliability for essential tasks like submitting claims. Blue Cross HK needs to urgently address these technical issues and enhance the app's functionality to regain user trust.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Unable to login even deleted app multiple times

    Unable to login even deleted app multiple times

    Sentiment
    • Negative
    Content
    • Login Issues
    Jun 25, 2024
  • Cannot load

    It used to be smooth and great. Now the systems keep showing no service and I cannot submit my claims with 30 mins spent on the app already repeatedly logging in and filling in the forms but the app does not allow you to submit.

    Sentiment
    • Negative
    Content
    • Claim Submission
    Feb 03, 2024
  • More promotion pls

    More promotion quota pls….not enough

    Sentiment
    • Positive
    Content
    • App Functionality
    Dec 11, 2023
  • 無法讀取資料，因為其格式不正確。

    個app不停彈「無法讀取資料，因為其格式不正確。」咁點用？

    Sentiment
    • Negative
    Content
    • Error Messages
    Nov 27, 2023
  • 每次登入真係火都嚟

    App成日都話有error，但技術人員又唔修正，藍十字究竟想點？

    Sentiment
    • Negative
    Content
    • App Functionality
    Nov 26, 2023
  • Cannot open the app

    Cannot open the app
    Im using IOS 16.6.1

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 04, 2023
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Sentiment Analysis (of 30 reviews)
-57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Blue Cross HK based on online reviews collected from App Store. The analysis helps Mobile App Developers, Customer Service Managers, Product Managers, User Experience Designers, Insurance Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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