Positive Customer Service Feedback for Amur Equipment Finance
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Positive Customer Service Feedback for Amur Equipment Finance

Amur Equipment Finance excels in customer service, with many positive reviews highlighting the promptness, knowledge, and helpfulness of their team members. Customers appreciate the personalized assistance and professionalism demonstrated by representatives like Amy Jo, Morgan, and Tami. The company stands out for its quick responses, problem resolution, and experienced staff, earning high praise for their transparency and reliability in financing services.

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  • Financial Analysts
  • Customer Service Managers
  • Equipment Finance Professionals
  • Business Development Executives
  • Market Research Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great customer service.

    I had an urgent matter that needed immediate attention. I reached put today but was unsure if I would hear back soon, or even be able to solve my problem. Morgan was prompt and extremely helpful in resolving my concerns the exact same day! I feel so much better after hearing back!

    Sentiment
    • Positive
    Content
    • Efficiency in Resolving Issues
    Apr 13, 2024
  • Jordyn was very helpful professional…

    Jordyn was very helpful professional and kind in taking care of my business

    Sentiment
    • Positive
    Content
    • Professionalism and Kindness
    Apr 12, 2024
  • JORDYN made dealing with this a breeze…

    JORDYN made dealing with this a breeze !!! minor issue. she owned it. it's done. one call. ya'll need to double her money or some one else will. it's hard to find good people and she is one of the best. if ya'll don't take care of her, send her to Georgia, and I would hire her today.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 12, 2024
  • Absolutely terrible finance company

    Absolutely terrible finance company. I will never obtain any contract through Amur again. This is the only contract I've ever had where it's mandatory that you show them an updated certificate of insurance every year. If you do not get them a certificate of insurance in the allotted time they give you they will automatically debit your bank account for THEIR OWN insurance premium. They apparently did not have the capabilities to call or text me about this "updated" certificate of insurance, so they emailed it to the wrong email even though I had updated it with them in the past. So now I get stuck paying for my own insurance policy (Which has never changed in the past 12 years) as well as their insurance premium. I spoke with them about this and they refused to reimburse me the insurance premium they charged, even though I showed them my own policy had no changes over the entire loan term of this contract. They don't care and they're not here to help you by any means.

    Sentiment
    • Negative
    Content
    • Unsatisfactory Experience
    Apr 08, 2024
  • Jillian was so helpful

    Jillian was so helpful. She was very knowledgeable. Was very prompt in giving me a solution all while been very kind and caring..10 0uta 10 definitely 😀

    Sentiment
    • Positive
    Content
    • Helpfulness and Knowledgeability
    Apr 04, 2024
  • Thanks Kira

    Kira provided me very quick response. Thank you, it was greatly appreciated. It took less than two hours to receive a reply from her when I was expecting to have to wait at least a day.

    Sentiment
    • Positive
    Content
    • Prompt Response and Resolution
    Apr 03, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amur Equipment Finance  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Equipment Finance Professionals, Business Development Executives, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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