Mixed Reviews Highlighting Customer Service and Transparency Concerns
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Mixed Reviews Highlighting Customer Service and Transparency Concerns

The HomeFirst Customer Portal receives mixed reviews with concerns about customer service, lack of transparency in information, high-interest rates, and recovery agent behavior. While some users appreciate the service quality, others express frustration over poor responses and discrepancies in the app's data display. Issues raised include unresponsive staff, incorrect information on loans, recovery agents pressuring customers, and unsatisfactory customer care experiences. The portal's performance seems to have declined, leading to calls for improved communication, clarity in financial details, and better service responsiveness.

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  • Customer Service Managers
  • Product Managers
  • Banking Executives
  • Market Researchers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • अब सही हे बाकी रकम दिखाता हे

    Sentiment
    • Positive
    Content
    • Overall Service Experience
    May 03, 2024

  • Not providing current status, and charging for every service even if you need interest certificate or account statement

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 20, 2024

  • Very good service before 2023 but now in between many times i called no response from HFF team very poor service kindly response to all your customers

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 18, 2024

  • Who is app developer, app is not showing correct principle amount and tenure months.. It is shows last year dates. Rectify or reply otherwise stop this app, don't play customers patience.

    Sentiment
    • Negative
    Content
    • App Functionality
    Apr 15, 2024

  • Don't take loan from here their recovery agents visit within 3 days for emi bounce and saying 5000 extra charges will applied in 2 days what is this fraud bank don't take loans from here very bad experience

    Sentiment
    • Negative
    Content
    • Loan Experience
    Apr 13, 2024

  • Very bad customer service... not giving proper reply... disconnected the call...

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for HomeFirst Customer Portal based on online reviews collected from Google Play. The analysis helps Financial Analysts, Customer Service Managers, Product Managers, Banking Executives, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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