Positive Feedback for Prime Location and Staff Hospitality
Unlock Insights: Hilton DC National Mall Customer Feedback Report

Positive Feedback for Prime Location and Staff Hospitality

480 L'Enfant Plaza SW, Washington, DC 20024, United States

The Hilton Washington DC National Mall The Wharf receives positive feedback for its prime location near the National Mall and Smithsonian museums. Guests praise the cleanliness of rooms and friendly staff. However, some mention issues with amenities like the air conditioning and parking. The hotel is commended for its proximity to attractions and excellent service, with particular recognition given to staff members like George. A few concerns were raised regarding room conditions and pricing transparency. Overall, the hotel stands out for its location and staff hospitality.

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  • Hospitality Researchers

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Popular Phrases (of 30 reviews)
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  • 1 star for front desk Masha. I’m the gold member and she refused to let me put my luggage to the storage. And she pretended to ask her manager to confirm it :)Luckily I met a gentle bellman, Chris. He helped me with my luggage.

    Sentiment
    • Negative
    Content
    • None

  • Nearby activities: Washington Mall. Smithsonian Castle. Near many government officesWalkability: Near Memorial and government offices.

    Sentiment
    • Positive
    Content
    • None

  • Fabulous experience. Maria at the desk was great. The breakfast was great and the rooms were spotless.

    Sentiment
    • Positive
    Content
    • None

  • This Hilton is in the perfect location if you are visiting DC.Rooms: The rooms are very clean. King size bed.Nearby activities: All of the National Galleries are that are in walking distance from the hotel.Safety: Safe area for walking.Walkability: You can walk to everything.

    Sentiment
    • Positive
    Content
    • None

  • Great location to the national mall. The restaurant and Starbucks inside are both great as well.Nearby activities: Nesr the national mallWalkability: Easy to walk to food and sights.

    Sentiment
    • Positive
    Content
    • None

  • Rooms: Spacious, very comfortable, and cleanNoteworthy details: The staff.. from when I walked in the door till well actually days after I left were absolutely amazing. Any questions, needs, or wants they were on it. I have never had a DC experience like that. Awesome place to stay.

    Sentiment
    • Positive
    Content
    • None
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Washington DC National Mall The Wharf based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Consultants, Marketing Professionals, Hospitality Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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