Genesis App Frustrations: Connectivity, Inaccurate Reporting, and Lack of Luxury Features
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Genesis App Frustrations: Connectivity, Inaccurate Reporting, and Lack of Luxury Features

The Genesis app for remote start has several frustrating issues, such as inaccurate tire pressure reporting and the need for frequent refreshing. Users have reported difficulties in connecting to the app and the lack of luxury features working. The spinner on the refresh button is too small and unclear, and there is a request for more information on OTA updates, software versions, and EV data. Some users have also encountered problems in setting up the digital key and experienced hit or miss functionality with the app.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Stay away

    Stupid thing never works. Stick with Lexus

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 02, 2024
  • This app

    Crashes every time

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 01, 2024
  • More hassle than it’s worth

    If you don’t use the app every four days, you have to call Support and have them reconnect your vehicle.

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 06, 2023
  • I’m the second owner of my g80.

    How can I get access for the app when the vin of the car I have in my name is already registered from the previous owner?

    Sentiment
    • Negative
    Content
    • Digital Key Setup
    Nov 28, 2023
  • iOS calendar does not work

    I’ve been working with Genesis Customer Care for months with no resolution in sight. The calendar function never worked.

    Sentiment
    • Negative
    Content
    • Calendar Sync
    Nov 27, 2023
  • Horrible Car

    Would never purchase a Genesis again. The app is trash and so are the electric cars

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 25, 2023
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Genesis Intelligent Assistant based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Automotive Engineers, Customer Experience Specialists, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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