Genesis App Frustrations: Connectivity, Inaccurate Reporting, and Lack of Luxury Features
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Genesis App Frustrations: Connectivity, Inaccurate Reporting, and Lack of Luxury Features

The Genesis app for remote start has several frustrating issues, such as inaccurate tire pressure reporting and the need for frequent refreshing. Users have reported difficulties in connecting to the app and the lack of luxury features working. The spinner on the refresh button is too small and unclear, and there is a request for more information on OTA updates, software versions, and EV data. Some users have also encountered problems in setting up the digital key and experienced hit or miss functionality with the app.

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Custom Date - Mar 01, 2024

Featured Content

  • Stay away

    Stupid thing never works. Stick with Lexus

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 02, 2024
  • This app

    Crashes every time

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 01, 2024
  • More hassle than it’s worth

    If you don’t use the app every four days, you have to call Support and have them reconnect your vehicle.

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 06, 2023
  • I’m the second owner of my g80.

    How can I get access for the app when the vin of the car I have in my name is already registered from the previous owner?

    Sentiment
    • Negative
    Content
    • Digital Key Setup
    Nov 28, 2023
  • iOS calendar does not work

    I’ve been working with Genesis Customer Care for months with no resolution in sight. The calendar function never worked.

    Sentiment
    • Negative
    Content
    • Calendar Sync
    Nov 27, 2023
  • Horrible Car

    Would never purchase a Genesis again. The app is trash and so are the electric cars

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 25, 2023
  • See All Reviews

Sentiment Analysis

-33 Net Promoter
Score

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