FirstKey Homes Receives High Praise for Professionalism and Efficiency
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FirstKey Homes Receives High Praise for Professionalism and Efficiency

FirstKey Homes received positive feedback from customers, highlighting the professionalism and efficiency of their staff in handling rental inquiries and concerns. Reviewers mentioned specific employees like Jorge, Jancy, Andrew, Max, and others who provided excellent customer service, clear communication, and swift assistance. Customers appreciated the helpfulness, politeness, and patience of the staff members they interacted with, such as Andrew from LG, Bia, Deyn, Jennifer, Tosha Jordan, and more. Overall, FirstKey Homes' representatives were praised for their responsiveness, ability to address maintenance requests, and guidance throughout the leasing process.

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  • Real Estate Managers
  • Customer Service Trainers
  • Marketing Professionals
  • Property Developers
  • Investment Analysts

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Deyn was very helpful and answered all…

    Deyn was very helpful and answered all of my questions very clearly and concisely. Thank you Deyn!

    Sentiment
    • Positive
    Content
    • Clear Communication and Helpfulness
    Apr 25, 2024
  • Good customer service as a new applicant.

    Great and friendly customer service as a new applicant calling with questions. Talk with Houston area call center.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • I spoke with Fritz

    I spoke with Fritz, she was very helpful excellent customer service I appreciate all her help. Nice woman

    Sentiment
    • Positive
    Content
    • Clear Communication and Helpfulness
    Apr 24, 2024
  • Great customer service

    Great customer service today, thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Donovan service was good and…

    Donovan service was good and hardworking. He was nice and understandable showing us around the house.

    Sentiment
    • Positive
    Content
    • Helpful and Understanding Staff
    Apr 24, 2024
  • Donovan is a great worker

    Donovan is a great worker. He explained things understandably, and gave us a good guide to the house.

    Sentiment
    • Positive
    Content
    • Helpful and Understanding Staff
    Apr 24, 2024
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for FirstKey Homes  based on online reviews collected from Trustpilot. The analysis helps Real Estate Managers, Customer Service Trainers, Marketing Professionals, Property Developers, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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